General Assistant

BM Caterers; Gateshead; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Birthday day off

Fully funded development courses (L2–L

Discounts and cashback at retailers

Cycle-to-work scheme

Freedom Friday – paid volunteering day

Free lunch every workday

Mental Health Charter App access

Enhanced parental leave

Parental/fertility support

Grandparent leave

Job summary

BM Caterers is seeking a Customer Service Assistant/General Assistant in Gateshead to maintain clean counters and assist in delivering a high-quality guest experience. You will monitor chillers, restock and present areas in line with brand principles, while following procedures and health & safety guidelines.

The role requires customer service experience, food safety level 2, health & safety level 2, and merchandising/till skills. A supportive team and opportunities for development are available.

Qualifications

• Experience in a customer service environment with ability to listen and follow instructions.
• Food Safety Level 2 and Health & Safety Level 2 certificates are required.
• Good merchandising skills and till experience are required.

Responsibilities

• Monitor counters and chillers; keep areas clean, well-stocked and presented.
• Provide prompt and efficient service; communicate confidently with customers and gather feedback.
• Follow procedures and maintain food safety practices at all times.

Skills

Customer service

Till experience

Food safety level 2

Health & Safety level 2

Merchandising

Tools

POS system

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail.

You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our benefits include:

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail.

You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our benefits include:

• An annual day off for your birthday!
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website

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