General Assistant

Bartlett-Mitchell; Sandon; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Birthday off

Masterclasses with Michelin-starredche

Development courses levels 2-7

Discounts and cashback

Cycle-to-work

Freedom Friday

Free lunch

Mental Health Charter App

Enhanced parental leave

Fertility leave

Grandparent leave

Job summary

BM Caterers is seeking a Customer Service Assistant/General Assistant for the Stocking Pelham site in Hertfordshire. The role is full-time, Monday to Friday, 37.5 hours per week, starting 1 September 2026.

You will monitor counters and chillers, maintain cleanliness, and ensure product presentation in line with six principles. You will communicate confidently with customers and take feedback to improve experiences.

Qualifications

• Experience in customer service environments.
• Strong communication with customers and team members.
• Merchandising skills and till experience.
• Food Safety Level 2 and Health & Safety Level 2 certificates.
• Full-time, Mon-Fri, 37.5 hours per week.

Responsibilities

• Monitor counters and chillers to keep areas clean and well-stocked.
• Ensure presentation aligns with six company principles.
• Provide prompt, friendly service and listen to customer feedback.
• Follow procedures and maintain food safety practices at all times.

Skills

Customer service

Communication

Merchandising

Till experience

Attention to detail

Education

Food Safety Level 2

Health & Safety Level 2

Job description

We're a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

That this is a full-time position, working Monday to Friday, with a total of 37.5 hours per week.

The role will be based at our new location:

Pelham National Grid Substation
Stocking Pelham
Hertfordshire
SG9 0JB

Start date - 1st of September 2026.

Monitoring counters and chillers to make sure they're clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one. Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday - a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website