General Assistant

BM Caterers; Andover; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Birthday day off

Masterclasses with Michelin-starredChe

Development courses (Levels 2-7)

Discounts & cashback at retailers

Cycle-to-work scheme

Freedom Friday – paid volunteer day

Free lunch daily

Mental Health Charter App access

Enhanced parental leave

Fertility treatment leave

Grandparent leave

Job summary

BM Caterers is hiring a Customer Service / General Assistant in Andover to maintain clean counters and chillers, stock and present food displays, and ensure excellent guest experiences. You’ll listen to instructions, communicate confidently with customers, and support the team through busy service times.

Applicants should have Food Safety Level 2 and Health & Safety Level 2 certificates along with prior customer service experience and basic till handling skills.

Qualifications

• Experience in customer service environments.
• Ability to listen carefully to manager instructions and follow procedures.
• Confident communication with customers and attention to dietary and service needs.

Responsibilities

• Monitor counters and chillers, keep areas clean and well-stocked.
• Provide prompt and efficient service with a positive attitude.
• Follow food safety and health & safety procedures at all times.
• Support merchandising and till operations as required.

Skills

Customer service

Communication

Attention to detail

Merchandising

Till handling

Education

Food Safety Level 2

Health & Safety Level 2

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail.

You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our Benefits Include

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website