GB - Security Customer Service Ambassador

bidvestnoonan; Barnsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading security service provider seeks a Security Customer Service Ambassador to deliver high-quality guarding and excellent customer service. The ideal candidate will hold an SIA licence and demonstrate conflict resolution skills. Duties include patrolling premises, monitoring suspicious activities, and providing First Aid when necessary. Competitive benefits include paid holidays, a pension plan, ongoing training, and progression opportunities, aiming to ensure high customer satisfaction and safety.

Benefits

Paid holidays

Pension plan

On-going training

Progression opportunities

Employee Benefits Platform access

Health cash plan

Qualifications

• Must hold a valid SIA licence.
• Ability to respond professionally to customer needs.
• Strong interpersonal skills to build professional relationships.

Responsibilities

• Provide a professional service ensuring customer satisfaction.
• Monitor security and detect/report suspicious activities.
• Administer First Aid when required.

Skills

Customer service skills

Conflict resolution

Attention to detail

First Aid certification

Education

SIA licence – Door Supervision/Security Guarding

Job description

GB - Security Customer Service Ambassador

About The Role

Security Customer Service Ambassador

A fantastic opportunity has arisen within Bidvest Noonan for a Security Customer Service Ambassador, who will work at our client’s premises.

You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users.

We require Officers to be SIA licenced –Security Guarding/Door Supervision

The security officer is required to provide an efficient, effective and professional security service.

Duties as a Security Customer Service Ambassador

• To provide a professional service and ensure total customer satisfaction
• Dealing with conflict and diffusing situations, restraining, escorting of individuals from areas if requested and adhering to SIA policy and SYPTE Hands off Policy
• Dealing with emergencies and liaising with Emergency Services if necessary
• Continual monitoring of the internal areas and external areas of site
• Patrol as instructed and serve as a general security presence and as a visible deterrent
• Detect and report suspicious activities
• Regular Health & Safety checks of all areas
• To provide an open and consistent communication interface between the Client and Management
• To be fully aware of all emergency and evacuation procedures
• To administer First Aid as per training and legislation
• To be able to complete basic Fire Fighting and Fire prevention procedures
• The officer must ensure all training from the client and Bidvest Noonan are completed and adhered to while on duty

Job role requirements for Security Customer Service Ambassador

• A valid SIA licence – Door Supervision/Security Guarding
• Proudly deliver service every day, responding to customer needs in a timely, professional, helpful and courteous manner, regardless of customer attitude
• Build strong and professional relationships with our customers and clients, to ensure that they view Noonan as professionals and experts at service delivery who they can trust to deliver the service consistently in a cost-effective manner
• Acknowledge our customers in a polite and professional manner and recognise regular customers by name so that our individual customers feel valued
• Act with honesty, integrity and treat our customers the way you want to be treated
• Make sure you understand our Standards in the site specification and Assignment Instructions and adhere to these

Benefits for Security Customer Service Ambassador

• Paid holidays
• Pension plan
• On-going training
• Progression opportunities
• WRKIT Employee Benefits Platform which give you access to savings at big retailers via Discounts/Cash back and Shopping Cards
• HSF – a health cash plan personal accident benefit with added services

About UsBidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognisetheir successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected.We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.