Funeral Service Specialist Level One

Dignity Plc; Orpington; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading funeral service provider in Orpington is seeking an empathetic Funeral Service Specialist to support families during significant moments. You will oversee daily operations at the branch, enabling high standards of care and professionalism. Responsibilities include arranging funerals according to family wishes and legal guidelines, managing supplier relationships, and upholding Dignity's standards. The ideal candidate is organized, communicative, and willing to work flexibly. This role offers opportunities for professional growth and a supportive work environment.

Benefits

Commission potential up to £2,000.00

Bonus potential

Life assurance cover

Health & wellbeing programme

30-33 days holiday allowance

Pension scheme

Qualifications

• Strong communication and administrative skills are crucial in this role.
• Experience in customer service or care is beneficial but training will be provided.
• Willingness to work flexibly, including weekends.

Responsibilities

• Support families with empathy and professionalism.
• Oversee daily branch operations and ensure high standards.
• Arrange funerals that meet family wishes and legal requirements.
• Train in Funeral Conducting to assist with ceremonial duties as needed.

Skills

Empathy

Communication

Organisation

Attention to detail

Job description

Overview

We're looking for an empathetic and well‑organised individual to join our team at Francis Chappell & Sons Funeral Directors as a Funeral Service Specialist (Level One). You'll be the first‑person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Orpington, you'll take pride in the day‑to‑day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.

Why This Role Matters

Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.

Impact and Responsibilities

• Supporting families with empathy, professionalism, and attention to detail
• Arrange funerals that meet family wishes, cultural practices, and legal requirements – offering all relevant products
• Oversee day‑to‑day branch operations, including administration and presentation
• Liaise with suppliers such as ministers, celebrants, and florists
• Lead chapel visits, as required, supporting families with their requests
• Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
• Represent the branch in the local community and contribute to outreach
• Train in Funeral Conducting to assist with ceremonial duties during peak times
• Uphold Dignity's standards of professionalism, care, and service
• Compassion, calmness, and empathy in emotionally sensitive situations
• Communication, organisation, and administrative skills – confident with legal paperwork
• Confident working independently, with branch‑level responsibility
• Comfortable in settings where the deceased may be resting, including chapel visits
• Willingness to work flexibly (including weekends/on‑call if needed)
• A Full UK Driving Licence (desirable, not essential) – Ability to travel to client homes and local branches is important
• Experience in customer service, care, or admin (beneficial – complete training is provided)

Qualifications

• Empathy, confidence, attention to detail – essential for guiding families through arrangements
• Strong communication, organisation, and administrative skills – confident with legal paperwork
• Experience in customer service, care, or admin (beneficial – training provided)
• Comfortable working independently with branch‑level responsibility
• Willingness to work flexibly, including weekends/on‑call if necessary
• Full UK Driving Licence – travel to client homes and branches required

Benefits

• Commission Potential: up to £2,000.00 OTE per annum
• Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
• Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
• Holiday Allowance: Start with a generous leave entitlement of 30‑33 days per year, inclusive of Bank Holidays.
• Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.

Legal Statements

Equality, Diversity and Inclusion Statement We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.

FCA Statement The FCA regulates us so that some roles may be subject to background checks.