Funeral Plan Arranger - Welwyn Garden City - Part Time

Co-op; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading cooperative funeral service provider seeks a part-time Funeral Plan Arranger to offer guidance on funeral plans and support clients in their local community. The role requires excellent communication skills and a full UK driver's license. Enjoy a competitive hourly rate and a range of benefits including discounts and career development opportunities. This role involves managing client appointments and following up on enquiries, ensuring exceptional service delivery.

Benefits

30% off Co-op branded products and 10% off other brands

23 days holidays (pro rata)

Pension with up to 10% employer contributions

Access to Employee Assistance Program

Access to virtual GP and free eye tests

Career development opportunities

Friendly, supportive team

Access to Wagestream

Qualifications

• A full UK driving licence and access to a vehicle with business insurance.
• Excellent communication skills to build meaningful relationships with clients, colleagues and the local community.
• A keen eye for detail and accuracy to ensure regulatory policies and processes are followed.
• Excellent admin and organizational skills, with the ability to work independently.
• High levels of empathy, discretion and care; strong listening skills to understand client needs.

Responsibilities

• Provide expert guidance on funeral plans, ensuring clients understand their options.
• Deliver a consistent client experience by following structured wording.
• Manage your diary to meet client needs and follow up on enquiries.
• Keep accurate records according to policies and regulations.
• Work closely with branch teams, assisting when required.
• Promote other life services opportunities to clients in the community.
• Engage proactively with the local community.

Skills

Excellent communication skills

Attention to detail

Organizational skills

Empathy and discretion

Passion for delivering great service

Willingness to learn

Openness to change

Education

Full UK driver's license and access to a vehicle

Job description

Overview

Closing date: 17-09-2025

Funeral Plan Arranger
£13.01 per hour plus benefits
Part time 18.75 hours per week
Mobile role covering Welwyn Garden City

You’ll need a full UK driver’s licence and access to a vehicle for this job.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

As a Funeral Plan Arranger, you’ll be an advocate for our Funeral Plans by being the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries and build relationships in your local community.

What you’ll do

• Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
• Deliver a consistent client experience by following structured wording while connecting with the client in your own style.
• Manage your own diary with client interactions by making and receiving calls as well as arranging visits depending on client needs. Appointments may be pre-populated for you through future technology.
• Proactively follow up on funeral plan enquiries in a timely manner.
• Keep accurate records in line with policies and regulations, ensuring all client documentation is managed safely, with discretion, and in a timely manner.
• Work closely with branch teams, providing guidance when introducing funeral plan offers in at-need conversations, and assist with admin work when required.
• Champion broader life services opportunities with clients so they’re aware of how Co-op can support other life planning needs.
• Proactively seek opportunities to engage with the local community and act as an ambassador for Co-op Funeralcare.
• Be responsible for ongoing professional development in line with FCA regulations.

This role would suit people who have

• A full UK driving licence and access to a vehicle with business insurance.
• Excellent communication skills to build meaningful relationships with clients, colleagues and the local community.
• A keen eye for detail and accuracy to ensure regulatory policies and processes are followed.
• Excellent admin and organisational skills, with the ability to work independently, manage your diary, and travel to client meetings while supporting the branch teams when necessary.
• High levels of empathy, discretion and care; strong listening skills and the ability to understand client needs in times of vulnerability.
• Passion for delivering great service and achieving good client outcomes.
• Interest in continuous learning and professional development.
• Openness to change as this is a new role and team with evolving ways of working.

Why Co-op?

You’ll get a fantastic benefits package including:

• 30% off Co-op branded products and 10% off other brands in our food stores year-round, plus discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• A pension with up to 10% employer contributions
• Access to our Employee Assistance Programme offering confidential advice and support 24 hours a day
• Access to virtual GP and free eye tests
• Career development opportunities including apprenticeships
• Friendly, supportive team and the knowledge that you make a difference to your community
• Access to Wagestream — a money management app that lets you access a portion of your pay as you earn it

At Co-op, we’re proud to do things a different way. As one of the world’s largest cooperatives, owned by millions of members, community is at the heart of what we do. Since Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do helps to build a fairer world for our members, customers, colleagues, and communities.

Building an inclusive work environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion.

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram.

In this role you’ll work under FCA regulation – we’ll provide you with all the training you need to become a ‘certified colleague’. To make sure you’re eligible to advise clients on ‘pre-need’ funeral plans as a ‘certified colleague’, we’ll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgments) or bankruptcy. Your credit score will not be checked as part of this process.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.