Funeral Director

The Trust; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A funeral service provider in Newcastle upon Tyne is seeking a compassionate Senior Funeral Director to lead arrangements and manage a team dedicated to client satisfaction. You will uphold operational standards, ensure adherence to regulations, and support continuous improvement. Responsibilities include overseeing funeral operations and participating in out-of-hours support. This role offers professional development opportunities, health benefits, and a generous leave entitlement.

Benefits

Professional development

Bonus potential

Private medical cover

Life assurance cover

Health & wellbeing programme

Holiday allowance

Pension scheme

Qualifications

• Experience in leading teams in the funeral industry.
• Strong understanding of client needs and operational procedures.
• Ability to maintain accurate records and comply with regulations.

Responsibilities

• Oversee funeral arrangements and ensure respect and compliance.
• Lead team performance, development, and scheduling.
• Participate in on-call duties to support families.

Skills

Team leadership

Empathy

Operational efficiency

Client satisfaction

Flexibility

Job description

Senior Funeral Director

We are looking for a compassionate and committed Senior Funeral Director to join our team at W Nodes Funeral Directors in Wood Green. You will play a key leadership role in overseeing funeral arrangements, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered with respect and excellence.

Why This Role Matters

As a Senior Funeral Director, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement.

Responsibilities

• Deliver complex funeral arrangements with professionalism, ensuring all arrangements are respectful, appropriate, and reflect the client's wishes.
• Oversee branch standards and ensure timely, high‑quality care of the deceased.
• Participate in an out‑of‑hours on‑call rota (including nights and weekends) to support families, providing dignified collection and transfer of the deceased into care.
• Lead recruitment, onboarding, and ongoing performance reviews, undertaking regular one‑to‑one meetings.
• Ensure back‑of‑house teams have clear responsibilities and maintain seamless scheduling and service coordination.
• Support the Cluster Manager in overseeing branch performance, audits, and compliance processes.
• Identify service gaps and recommend improvements to processes and training.
• Take responsibility for ensuring funeral plan banks are replenished.
• Ensure all team members are Funeral Plan Consultant (FPC) trained.

Skills and Knowledge

• Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery.
• Empathetic, service‑oriented, and committed to excellent client outcomes.
• Understanding of the nature of the role and prepared to assist families whenever needed, ensuring continuous care and operational effectiveness.
• Able to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations.
• Confident working independently and thrives on delivering results.
• Flexibility to work evenings, weekends, and on‑call.
• Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry.

What We Offer

• Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes, or pursue a qualification through our apprenticeship programme.
• Bonus potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Private medical cover: Comprehensive Bupa private medical cover, because looking after you is part of how we care.
• Life assurance cover: Peace of mind with our life assurance cover, securing your family's future.
• Health & wellbeing programme: Employee assistance programme that supports your health and wellbeing.
• Holiday allowance: Generous leave entitlement of 30‑33 days per year, inclusive of bank holidays.
• Pension scheme: Contributory pension scheme to help you save for a secure retirement.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.