Funeral Director

The Trust; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading funeral service provider in the United Kingdom is seeking a compassionate Senior Funeral Director to join their team. This role involves overseeing complex funeral arrangements with professionalism while leading and developing a dedicated team. You will also participate in an on-call rota to support families during critical times. The ideal candidate is empathetic, service-oriented, and understands the operational aspects of the funeral industry, promoting excellence in every service provided.

Benefits

Professional development opportunities

Potential for bonuses

Private Medical Cover

Life Assurance Cover

Health & Wellbeing Programme

Generous holiday allowance

Pension Scheme

Qualifications

• Experience leading and motivating a service-oriented team.
• Comfortable working independently with a focus on client outcomes.
• Ability to adhere to legal and company regulations.

Responsibilities

• Deliver complex funeral arrangements with professionalism.
• Oversee branch standards and ensure timely care.
• Lead recruitment, onboarding, and performance reviews.
• Participate in out-of-hours on-call rota to support families.
• Proactively identify service gaps and recommend improvements.

Skills

Team leadership

Empathy

Attention to detail

Flexibility

Operational efficiency

Job description

Overview

We are looking for a compassionate and committed Senior Funeral Director to join our team at W Nodes Funeral Directors in Wood Green. The role involves supporting families with care and professionalism, overseeing funeral arrangements, guiding and developing the team, and building strong relationships with local partners and the wider community to ensure every service is delivered with respect and excellence.

Responsibilities

• Deliver complex funeral arrangements with professionalism, ensuring all arrangements are respectful, appropriate, and reflect the client's wishes.
• Oversee branch standards and ensure timely, high-quality care of the deceased.
• Participate in an out-of-hours on‑call rota (including nights/weekends) to support families, providing dignified collection and transfer of the deceased into care.
• Lead recruitment, onboarding, and ongoing performance reviews, undertaking regular 121s.
• Ensure back‑of‑house teams have clear responsibilities and seamless scheduling and service coordination.
• Support the Cluster Manager in overseeing branch performance, audits, and compliance processes.
• Identify service gaps and recommend improvements to processes and training.
• Take responsibility for ensuring funeral plan banks are replenished.
• Ensure all team members are Funeral Plan Consultant (FPC) trained.

Skills and Knowledge

• Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery.
• Empathetic, service‑oriented, and committed to excellent client outcomes.
• Understanding of the nature of the role and prepared to assist families whenever needed, ensuring continuous care and operational effectiveness.
• Able to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations.
• Confident working independently and thrives on delivering results.
• Flexibility to work evenings, weekends and on‑call.
• Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry.

What We Offer

• Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
• Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Private Medical Cover: You'll have access to comprehensive Bupa private medical cover, because looking after you is part of how we care.
• Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
• Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
• Holiday Allowance: Start with a generous leave entitlement of 30‑33 days per year, inclusive of Bank Holidays.
• Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.