Funeral Arranger- 12 Months Fixed Term Contract

Co-op Group; Hastings; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known co-operative in Hastings is seeking a Funeral Arranger to join their friendly team. The role involves supporting families through the funeral process, managing documentation, and requires effective communication skills. You'll receive full training and work part-time hours. The role includes a competitive salary, a pension scheme, and employee discounts. Apply today to make a difference in your community.

Benefits

30% off Co-op branded products

23 days holidays (pro rata)

Pension with employer contributions

Employee Assistance Programme

Access to virtual GP

Qualifications

• Ability to clearly communicate with clients and colleagues.
• Confidence in handling cash and performing basic calculations.
• Keen eye for detail and adherence to regulatory policies.

Responsibilities

• Build and maintain positive relationships with clients.
• Support clients in person and over the phone.
• Manage client documentation and funeral arrangements.

Skills

Good communication skills

Basic calculations and cash handling

Attention to detail

Good IT skills

Empathy and discretion

Job description

Overview

Funeral Arranger. £13.01 per hour plus benefits. Part time 18.75 hours per week, 9am-5pm, Monday and Tuesday, 9am-12:45pm Wednesdays. Hastings, TN34 1QY.

You can apply for this job on your mobile in a few simple steps — no CV needed.

Join our friendly team and help families say the perfect goodbye to loved ones.

You don't need previous experience in the funeral industry to apply as we provide full training and ongoing support so you'll have all the tools you need for your new role. You'll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

Find the kind of job satisfaction you didn't think was possible. Apply today.

What you'll do

• Build and maintain positive relationships with clients and the community.
• Support clients both in person and over the phone, arranging family visits and answering client questions.
• Keep the funeral home clean, safe, and welcoming inside and out; report and record any maintenance issues (there will be times when you’ll be the only person in branch).
• Work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
• Ensure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers.
• Support with manual handling of coffins and the deceased.
• Update client management applications, entering accurate and timely information to ensure records are kept up to date.

This role would suit people who have

• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally.
• The ability to confidently work with numbers and perform basic calculations such as cash handling, computing discounts, simple data entry and invoicing.
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are followed.
• Good IT skills, with the ability to use a range of technology devices and systems (e.g., computers, tablets, smartphones, printers) and the ability to learn new applications quickly.
• A passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (training and equipment provided for safe working practices).

Why Co-op?

You'll get a fantastic benefits package including:

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, plus discounts on other Co-op products and services.
• 23 days holidays (pro rata, rising with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme with confidential advice and support 24 hours a day.
• Access to virtual GP and free eye tests.
• Career development opportunities including apprenticeships.
• A friendly, supportive team and the sense that you make a difference in your community.
• Access to Wagestream — a money management app offering access to a portion of your pay as you earn it.

At Co-op, we're owned by our members. We are a large co-operative with a community focus, founded in 1844, committed to building a fairer world for members, customers, colleagues and communities.

Building an inclusive work environment

We actively build diverse teams and welcome applications from everyone. We aim to create inclusive work environments with equal opportunities to reach your full potential. We celebrate differences and reflect the communities we serve.

If you have a disability, we can make reasonable adjustments to our recruitment process. We’re part of the Disability Confident scheme and will always offer an interview to disabled candidates who meet the minimum criteria for a job.

We’ll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If invited to participate in recruitment for any of our jobs, we will ask about any reasonable adjustments you need. You can find more about our recruitment process at jobs.coop.co.uk/apply-process. You can learn more about the Disability Confident scheme and our diversity and inclusion commitments at jobs.coop.co.uk/diversity-inclusion-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.