Funeral Arranger- 12 Months Fixed Term Contract

Co-op Group; Crawley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused company in Crawley is seeking a Funeral Arranger for a part-time role on a 12-month fixed-term contract. You will be responsible for building relationships with clients, managing funeral arrangements and providing a comforting environment. The position requires empathy, communication skills, and a willingness to work with diverse technology. A full training program is provided, making this an excellent opportunity for those new to the industry.

Benefits

30% off Co-op branded products

23 days holidays (pro rata)

Pension with up to 10% employer contributions

Access to Employee Assistance Programme

Career development opportunities

Qualifications

• Clear communication with clients and colleagues.
• Confident in performing cash handling and invoicing.
• Adherence to regulatory policies and processes.
• Ability to use technology devices effectively.
• Passion for building relationships.
• Empathy and discretion in client interactions.
• Physical ability to move coffins safely.

Responsibilities

• Build positive relationships with clients and the community.
• Support clients in person and over the phone.
• Maintain a clean and welcoming funeral home.
• Manage client documentation and funeral arrangements digitally.
• Refer regulated work to Funeral Plan Arrangers.
• Assist with manual handling of coffins.
• Keep client management applications up to date.

Skills

Good communication skills

Ability to work with numbers

Attention to detail

Good IT skills

Ability to deliver great service

High levels of empathy

Physical capability to handle coffins

Job description

Overview

Funeral Arranger - 12 Months Fixed Term Contract

£13.01 per hour plus benefits • Part time 18.75 hours per week, 3.75 hours per day, between 9am–5pm, Monday to Friday • Crawley, RH10 1LG

You can apply for this job on your mobile in a few simple steps - no CV needed.

Join our friendly team and help families say the perfect goodbye to loved ones. You don’t need previous experience in the funeral industry to apply as we provide full training and ongoing support so you’ll have all the tools you need for your new role. You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

Find the kind of job satisfaction you didn’t think was possible. Apply today.

What you’ll do

• Build and maintain positive relationships with clients and the community
• Support our clients both in person and over the phone, arranging family visits and answering client questions
• Ensure the funeral home is clean, safe and welcoming, maintaining a professional and comforting environment for clients; report and record any maintenance issues (there may be times when you’re the only person in branch)
• Work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing
• Ensure all regulated work, such as selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers
• Support with manual handling of coffins and the deceased
• Update client management applications, entering accurate and timely information to keep records up to date

This role would suit people who have

• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally
• The ability to confidently work with numbers and perform basic calculations such as cash handling, discounts, simple data entry and invoicing
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to
• Good IT skills, with the ability to use a range of technology devices and systems and the ability to learn and effectively use new applications
• A passion for delivering great service and building relationships
• High levels of empathy, discretion and care
• The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (training and equipment provided for safe working practices)

Why Co-op?

You’ll get a fantastic benefits package including:

• 30% off Co-op branded products and 10% off other brands in our stores all year-round, plus discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• A pension with up to 10% employer contributions
• Access to our Employee Assistance Programme with confidential advice and support, 24 hours a day
• Virtual GP and free eye tests
• Career development opportunities including apprenticeships
• A friendly, supportive team and the knowledge that you make a difference to your community
• Access to Wagestream – a money management app that gives you access to a portion of your pay as you earn it

At Co-op, we’re owned by our members. As one of the world’s largest co-operatives, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve aimed to build a fairer world for our members, customers, colleagues and communities.

Building an inclusive work environment

We’re actively building diverse teams and welcome applications from everyone. We want to create inclusive environments where colleagues have equal opportunities to reach their full potential. We celebrate differences and recognise the importance of reflecting the communities we serve.

If you have a disability, we can make reasonable adjustments to our recruitment process. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who meet the minimum criteria. We’ll ask whether you’d like to be considered under the scheme when you apply. For more about our recruitment process and our diversity commitments, visit jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.