Funeral Arrangements Coordinator (Part-Time)

Co-op; Halesworth; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

30% off Co-op branded products

23 days holidays (pro rata)

Pension with up to 10% employer contr.

Employee Assistance Programme

Virtual GP and eye tests

Career development opportunities

Stream money management app access

Job summary

Co-op Funeralcare in Halesworth is seeking a dedicated Funeral Arranger for a part-time role of 20 hours per week, with a pay of £13.47 per hour plus benefits. The position runs Monday to Friday 10am to 2pm in Halesworth (IP19 8HD).

You’ll support families, arrange visits and ensure a respectful, well-presented funeral home environment. You don’t need prior experience as full training and ongoing support are provided to help you deliver compassionate service and accurate documentation while

Qualifications

• good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally.
• the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing
• a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to
• good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems
• a passion for delivering great service and building relationships
• high levels of empathy, discretion and care
• the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided)

Responsibilities

• build and maintain positive relationships with clients and the community
• support our clients both in person and over the phone, arranging family visits and answering client questions
• make sure that the funeral home -both inside and out- is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you'll be the only person in branch)
• work with different digital systems and devices to accurately manage client documentation, funeral arrangements and invoicing.
• make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers
• update client management applications, entering accurate and timely information to ensure records are kept up to date at all times

Skills

Communication

Numeracy

Attention to detail

IT skills

Customer service

Empathy

Manual handling

Job description

Co-op Funeralcare in Halesworth is seeking a dedicated Funeral Arranger for a part-time role of 20 hours per week, with a pay of £13.47 per hour plus benefits. The position runs Monday to Friday 10am to 2pm in Halesworth (IP19 8HD).

You’ll support families, arrange visits and ensure a respectful, well-presented funeral home environment. You don’t need prior experience as full training and ongoing support are provided to help you deliver compassionate service and accurate documentation while