Functional Consultant

WorkJam; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global digital workplace solutions company is seeking a Functional Consultant to lead customer implementations from kickoff to go-live. The role involves collaborating with various teams, conducting workshops, and translating client workflows into actionable configurations. Candidates should have 3+ years of experience in SaaS or customer-facing roles, along with strong communication skills. Competitive salary and a range of perks are offered, promoting a culture of diversity and inclusion.

Benefits

Competitive salary and benefits package

4 weeks’ vacation plus personal time off

Contribution to retirement/pension plan

Flexible work environment

Generous employee referral bonus

Qualifications

• 3+ years in SaaS implementation or customer-facing roles.
• Ability to detail business needs into practical configurations.
• Confident communicator with IT and operational stakeholders.

Responsibilities

• Lead end-to-end customer implementations alongside the Project Manager.
• Run workshops to translate workflows into configurations.
• Document functional specs and clear configurations.
• Train customer admins and key users on the system.

Skills

Requirements gathering

Workshop facilitation

Communication with stakeholders

Project management

Learning new systems

Job description

WorkJam is the world’s leading digital frontline workplace, connecting the entire deskless workforce to work in perfect harmony. WorkJam solves the most common problems faced by global frontline enterprises through scheduling tools, task management, communication, and learning – all within a single app!

We’re proud of our dedicated teams who are making a difference for millions of frontline employees, which led us to be recognized as the 2024 World Future Award winner for Innovation in Workforce Management, among other accolades.

Perks of joining WorkJam

• Competitive salary and benefits package
• 4 weeks’ vacation plus personal time off
• Contribution to your retirement/pension plan
• A flexible work environment that supports a healthy work/life balance
• Generous employee referral bonus of $4,000

At WorkJam, our core values are lead from the front, make a difference, unify, respect and include. WorkJam is a high growth global organisation with operations in North America, Europe, and Australia with our head office based in Montreal. Learn more at WorkJam.com

Your role as Functional Consultant

We’re hiring a Functional Consultant to deliver successful customer implementations—leading discovery, configuration, testing, training, and go‑live. You’ll be a trusted partner to customers and collaborate closely with Product, Engineering, Sales, and Customer Success. As an agile dynamic organisation, you’ll also flex into pre‑sales support, trade shows/events, and customer success initiatives when needed.

What you’ll do

• Along side the Project Manager you will lead implementations end‑to‑end: kickoff → discovery → configuration → testing → training → go‑live
• Run workshops to understand workflows and translate them into solution designs and configuration
• Document requirements, functional specs, and configuration decisions clearly
• Create and execute test plans; support UAT and issue triage through to resolution
• Train customer admins and key users; provide rollout/adoption best practices
• Support partner‑led implementations (enablement, guidance, QA)
• Contribute to sales cycles with solution input (scoping, demos, answering functional questions)
• Represent WorkJam at events/trade shows with product demos and functional discussions
• Share customer feedback internally to improve product and delivery playbooks

What we’re looking for (must‑haves)

• 3+ years implementing SaaS or delivering digital products in a customer‑facing role (Implementation, Solution Consulting, Professional Services, Customer Success, BA/Consulting)
• Strong requirements gathering + workshop facilitation (remote and/or onsite)
• Able to translate business needs into practical configurations and clear documentation
• Confident communicator with stakeholders from frontline ops to IT leadership
• Organized and delivery‑focused: can manage multiple projects, timelines, and expectations
• Comfortable learning new systems and working in a fast‑changing environment
• Willingness to travel up to ~25%

Nice to have

• Workforce management / frontline / HCM ecosystem experience (e.g., UKG or similar)
• Experience with integrations (APIs/SSO), data imports, or light technical troubleshooting
• Business Analysis toolkit and/or implementation methodology experience
• Additional languages (e.g., German or French)

What you’ll get

• Competitive salary + benefits
• High ownership and variety in a growing team
• Direct impact on customers and how we scale delivery
• Satisfaction from working with some of the world’s leading brands

Joining WorkJam means being part of an organization that truly believes in equity and diversity. We support and empower everyone, no matter your ethnicity, religion, age, gender, sexual orientation, identity, or disability. The masculine is used to lighten the text.