Full Time GP Receptionist

NHS; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in Sheffield is seeking a dedicated Receptionist/Administrator. The role involves managing calls, maintaining the appointment system, and providing administrative support in a fast-paced environment. Candidates should have strong IT skills, good communication abilities, and preferably some experience in a GP practice or NHS setting. Flexibility to adapt to different working hours and duties is essential. Training will be provided for the right candidate.

Benefits

Flexible working hours

Comprehensive training

Supportive team environment

Qualifications

• Strong IT skills and proficiency using MS Office and Outlook.
• Ability to type accurately and efficiently.
• Prior experience within a GP practice or NHS setting is desirable.

Responsibilities

• Answer and manage incoming phone calls.
• Maintain and monitor the appointment system.
• Process requests for appointments through various channels.
• Generate repeat prescriptions accurately.
• Support clinical staff with general administrative tasks.

Skills

Strong IT skills

Communication skills

Flexibility

Organisational skills

Experience with the general public

Education

GCSE English and Mathematics Grade C or above

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Tools

SystmOne

MS Office

Outlook

Job description

We are looking for a hardworking,highly motivated, and enthusiastic individual to join our busy, friendly,reception and admin teams who can provide a high standard of administrativesupport, create great experiences for our patients and deliver effectiveresults in all areas. Ideally, we are looking for someone with previous GPreceptionist/administrator experience, with experience of using SystmOnehowever, this is not essential. Full training will be provided.

Pace and dedication are a key attributeneeded by the post holder whilst a flexible approach to working is essential.The opening hours currently range between 08:00am and 06:30pm. Candidates mustbe flexible to cover annual leave and absence where necessary with the additionof early opening and weekend clinics where needed. We are flexible in regardsto working days as compressed or 5 day working weeks will be considered.

Main duties of the job

Answer incoming phone calls,transferring calls or dealing with the callers request appropriately

• Maintaining and monitoring the practiceappointment system
• Process personal, telephone ande-requests for appointments
• Signpost patients to the correct service(Care Navigation)
• To generate computerised repeatprescriptions for signature by GP and via the Electronic Prescription Service(EPS), paying particular attention to accuracy
• Initiating contact with and respondingto, requests from patients, team members and external agencies through avariety of access points
• Read code data appropriately usingSystmOne
• Data entry of new and temporaryregistrations and relevant patient information as required
• Input data into the patients healthcarerecords as necessary
• Administrative control of requests forinformation i.e. SAR, insurance / solicitors letters and DVLA forms
• Manage all queries as necessary in anefficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effectiveworking area at all times
• Monitor and maintain the reception areaand notice boards
• Support all clinical staff with generaltasks as requested
• To undertake any other duties as may bedetermined from time to time which are commensurate with the range ofactivities described above.

About us

We are a dynamic Training practice with over 10,900 patients, boasting an expanding multidisciplinary team, incredibly supportive nursing, management and administrative team and based in recently refurbished premises in Sheffield Centre.

Consistently voted in the top of Sheffield's GP practices for patient care. We continue to develop our ways of work to best suit our patients, staff and the ever-changing needs of the world we live in.

We are an active member of our community and PCN with a strong Training history, Care Home record and are involved in the development of shared clinical roles.

TPP SystmOne clinical system

High QOF achievers

Job responsibilities

As above. Please also see attached Job Description and Personal Specification document

To preserve andimprove the quality of our output, all personnel are required to think not onlyof what they do, but how they achieve it. By continually re-examining ourprocesses, we will be able to develop and improve the overall effectiveness ofthe way we work. The responsibility for this rests with everyone working withinthe practice to look for opportunities to improve quality and share goodpractice.

The practicecontinually strives to improve work processes which deliver healthcare withimproved results across all areas of our service. We promote a culture ofcontinuous improvement, where everyone counts, and staff are permitted to makesuggestions and contributions to improve our service delivery and enhancepatient care.

Person Specification

Professional Skills

• Strong IT skills and working knowledge in the use of MS Office, Outlook and other productivity software tools
• The ability to type competently and accurately

Other Requirements

• Flexibility to work outside of core office hours
• Maintain a flexible approach to work and the ability to adapt to a changing environment.
• Demonstrate motivation and enthusiasm.
• Able to work as part of a team and on own initiative
• Ability to work under pressure.
• Computer literacy and keyboard skills including data input.
• Experience of working with the general public
• Good communication skills, both written and verbal
• Prioritisation and organisational skills.

Qualifications

• English and Mathematics GCSE Grade c or above
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the general public
• Ability to work under pressure.
• Computer literacy and keyboard skills including data input.
• Good communication skills, both written and verbal
• Prioritisation and organisational skills.
• Able to work as part of a team and on own initiative
• Maintain a flexible approach to work and the ability to adapt to a changing environment.
• Demonstrate motivation and enthusiasm.
• Experience of administrative duties in a Primary Care setting
• Experience of working within a GP Practice/NHS
• Experience of working in a Primary Care setting
• Experience of using SystmOne software
• Experience and awareness of using Read Codes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Compressed hours