Call Centre Customer Service Advisor

Workwell For Recruiters; Chester; On-site; GBP 22,747 - 27,802; Full time

Benefits offered by this job

25 days annual leave

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Awards

Long Service Recognition

Annual Pay Review

Employee Referral

Job summary

Workwell For Recruiters in Chester is seeking a Customer Service Advisor to be the first point of contact for contractors. Your role will involve managing inbound and outbound calls, emails, and live chats, all aimed at providing exceptional service while resolving queries.

The ideal candidate will have customer service experience, strong communication skills, and a target-driven mindset. The position offers a workplace in an office environment with numerous perks, including annual leave and health benefits.

Qualifications

• Experience in customer service, preferably in a fast-paced environment.
• Ability to think on your feet and prioritize tasks.
• Willingness to quickly adapt and understand payroll services.

Responsibilities

• Handle inbound customer queries via phone, email, and live chat.
• Make outbound calls to assist customers with inquiries.
• Work towards KPIs to ensure excellent service delivery.

Skills

Customer service experience

Strong interpersonal skills

Problem solving

Confident and professional communication

Multitasking

Job description

As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently.

What you’ll be doing:

• Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
• Make outbound calls to support customers with their inquiries.
• Aim for first-contact resolution wherever possible.
• Complete administrative tasks as assigned by your manager.
• Work towards set KPIs to ensure excellent service delivery.

We’d love to hear from someone that:

• Has customer service experience (preferably in a fast-paced environment).
• Is a confident and professional communicator with a friendly approach.
• Is a problem solver: Ability to think on your feet and prioritize tasks.
• Has strong interpersonal skills: Empathetic, patient, and a team player.
• Has a target-driven mindset: Comfortable working with KPIs.
• Is a multitasker.
• Is a fast learner: Willing to quickly adapt and understand payroll services.

What we can offer you:

• 25 days annual leave (increasing with service) + bank holidays
• Pension
• Health Assured
• Life Assurance
• Cycle to Work Scheme
• Awards
• Long Service Recognition
• Annual Pay Review
• Employee Referral

Location: Chester, United Kingdom
Salary: £25,275– £25, 275
Workplace: Office
Experience: Mid
Hours: Mon – Fri 9:00 – 17:30