Customer Service Advisor

Talk Staff Recruitment; Waingroves; On-site; GBP 21,000 - 26,000; Full time

Job summary

Talk Staff Recruitment in Ripley, Derbyshire, England is seeking a Temp to Perm Customer Service Advisor for a client. The role focuses on handling customer inquiries by phone and email with an emphasis on first‑time resolution.

The candidate should have excellent communication skills, problem solving ability, and a solid working knowledge of CRMs. Weekend shifts are possible as part of a flexible schedule.

Qualifications

• Proven experience of providing excellent customer service.
• Problem solving abilities.
• Excellent communication skills both written and verbal.
• Previous Customer Service experience is desirable.
• Good working knowledge of CRMs.

Responsibilities

• Deal with a range of customer enquiries via telephone and email.
• 1st time solutions approach to each call.
• Understand customers' situation and deal with it effectively and in a timely manner.
• Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met.

Skills

Customer service

Problem solving

Communication skills

CRM knowledge

CRM systems

Tools

CRM systems

Job description

Talk Staff Recruitment, Ripley, Derbyshire, England

We are currently looking to recruit a Temp to Perm Customer Service Advisor for our successful client, who offer long term development and opportunities for all. This is a temporary to permanent opportunity for the right candidate.

To be considered for the role, you’ll require the following essentials:

• Proven experience of providing excellent customer service
• Problem solving abilities
• Excellent communication skills both written and verbal
• Previous Customer Service experience is desirable
• Good working knowledge of CRMs

Within this position, you’ll also be:

• The main focus will be to deal with a range of customer enquiries via telephone and email
• Ensuring a 1 st time solutions approach to each call
• Understanding customers situation and being able to deal with the situation effectively and in a timely manner
• Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met

Additional Information:

• Shifts available between 8am and 6pm and will include some weekend working

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Business in relation to this vacancy. See our website for more details and jobs available - http://www.talkstaff.co.uk/jobs