Fulfilment & Logistics Projects Manager

Hermes; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury brand is seeking a Fulfilment and Logistics Projects Manager to oversee strategic projects and drive operational excellence. Applicants should have strong logistics experience, particularly within luxury goods, and a degree related to logistics or supply chain. Key responsibilities include project leadership, 3PL management, and sustainable fulfilment practices. The role requires skills in project management, data analysis, and supplier negotiation, with proficiency in systems like SAP and WMS.

Qualifications

• Minimum 5 years in logistics/project management, ideally within luxury or high-value goods.
• Expertise in fulfilment operations, warehousing, compliance, and premium distribution.
• Attributes: Discreet, meticulous, reliable, proactive, and composed under pressure.

Responsibilities

• Lead logistics projects tailored to business needs.
• Deploy supply-chain transformation program locally.
• Define project scope and manage budgets.

Skills

Project management

Data analysis

Supplier negotiation

Stakeholder alignment

Education

Degree in Logistics, Supply Chain, Engineering, or related field

Tools

SAP

WMS

ERP

Microsoft Excel

Microsoft PowerPoint

Job description

We are recruiting for a Fulfilment and Logistics Projects Manager to join our Warehouse Team, based just outside of Heathrow Terminal 4, for a 12-month fixed term contract.

Role Mission

At Hermès, logistics is an extension of our heritage-every movement reflects the Maison's commitment to timeless craftsmanship and elevated service. This role enhances operational excellence, champions transformative logistics initiatives, and delivers enduring value through innovation, cross-functional collaboration, and sustainable fulfilment practices.

As Fulfilment & Logistics Projects Manager, you will lead strategic projects and continuous improvement across fulfilment services, partner management, and systems integration-ensuring each initiative is executed with precision, discretion, and brand‑aligned excellence.

Key Responsibilities

Project Leadership & Development

• Lead logistics projects tailored to Hermès’ business needs, including 3PL upgrades, process optimisation, IT integration, and capacity planning.
• Deploy the Milkyway, the Group global supply‑chain transformation program, locally (SAP, WMS, and Group procedures), maintaining operational fluidity and brand integrity.
• Work collaboratively with Logistics Coordinators and the Warehouse Operations Manager to implement structured and impactful improvements across logistics operations.

Project Ownership, Budget & Coordination

• Define project scope, create actionable roadmaps, manage budgets, and align cross‑functional teams including IT, business units and external partners.
• Ensure timely and efficient delivery of initiatives that support strategic growth.

3PL Management & Supplier Relations

• Lead 3PL sourcing and tendering processes, oversee contractual negotiations, and ensure alignment with Hermès’ service expectations.
• Manage change requests and coordinate annual reviews with providers to drive continuous improvement.
• Establish and maintain a structured performance monitoring framework for 3PL partners, including regular KPI reviews, service audits, and feedback loops to ensure accountability and alignment with Hermès’ standards.

Performance Excellence & Operational Resilience

• Propose and implement logistics enhancements across transport, import / export, and fulfilment.
• Design and monitor KPIs and SLAs focused on lead times, service reliability, and client satisfaction.
• Support strategic planning and logistics service design for retail, e‑commerce, and after‑sales channels.

Sustainable Fulfilment & Brand Responsibility

• Champion green logistics initiatives and integrate sustainable metrics into local supply chain practices.
• Design and manage reverse logistics flows (returns, special sales, phase‑outs) that reflect Hermès’ values of longevity and responsibility.
• Monitor and report environmental footprint across supply chain activities.

About you

• Education: Degree in Logistics, Supply Chain, Engineering, or related field.
• Experience: Minimum 5 years in logistics / project management, ideally within luxury or high‑value goods.
• Expertise: Fulfilment operations, warehousing, compliance, and premium distribution.
• Skills: Project management, data analysis, budgeting, supplier negotiation, stakeholder alignment.
• Systems: SAP, WMS, ERP; Microsoft Excel & PowerPoint.
• Attributes: Discreet, meticulous, reliable, proactive, and composed under pressure.
• Culture Fit: Embodies Hermès’ values of authenticity, craftsmanship, and long‑term vision.

#LM-AM2"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde.