Fulfilment & Logistics Projects Manager

Hermès; City Of London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading luxury brand in the UK is seeking a Fulfilment and Logistics Projects Manager to enhance operational excellence within their Warehouse Team. This role involves leading strategic projects and continuous improvements in fulfilment services. The ideal candidate will have over 5 years of experience in logistics/project management, particularly in the luxury sector, and must possess strong skills in project management, supplier negotiation, and data analysis. The position offers the unique opportunity to work in a dynamic, collaborative environment dedicated to innovation and sustainable practices.

Benefits

Dynamic work environment

Continuous learning opportunities

Close team relationships

Qualifications

• Minimum 5 years in logistics/project management, ideally within luxury or high-value goods.
• Experience in fulfilment operations, warehousing, compliance, and premium distribution.
• Must embody Hermès' values of authenticity, craftsmanship, and long-term vision.

Responsibilities

• Lead logistics projects tailored to business needs, including 3PL upgrades and process optimisation.
• Define project scope, manage budgets, and align cross-functional teams.
• Lead 3PL sourcing, oversee contractual negotiations, and ensure alignment with service expectations.

Skills

Project management

Data analysis

Budgeting

Supplier negotiation

Stakeholder alignment

Education

Degree in Logistics, Supply Chain, Engineering, or related field

Tools

SAP

WMS

ERP

Microsoft Excel

Microsoft PowerPoint

Job description

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Job Description

We are recruiting for a Fulfilment and Logistics Projects Manager to join our Warehouse Team, based just outside of Heathrow Terminal 4, to join the team on a 12-month fixed term contract.

Role Mission

At Hermès, logistics is an extension of our heritage-every movement reflects the Maison's commitment to timeless craftsmanship and elevated service. This role enhances operational excellence, champions transformative logistics initiatives, and delivers enduring value through innovation, cross-functional collaboration, and sustainable fulfilment practices.

As Fulfilment & Logistics Projects Manager, you will lead strategic projects and continuous improvement across fulfilment services, partner management, and systems integration-ensuring each initiative is executed with precision, discretion, and brand-aligned excellence.

Key Responsibilities

Project Leadership & Development

• Lead logistics projects tailored to Hermès' business needs, including 3PL upgrades, process optimisation, IT integration, and capacity planning.
• Deploy the Milkyway, the Group global supply-chain transformation program, locally (SAP, WMS, and Group procedures), maintaining operational fluidity and brand integrity.
• Work collaboratively with Logistics Coordinators and the Warehouse Operations Manager to implement structured and impactful improvements across logistics operations.

Project Ownership, Budget & Coordination

• Define project scope, creation actionable roadmaps, manage budgets, and align cross-functional teams including IT, business unites and external partners.
• Ensure timely and efficient delivery of initiatives that support strategic growth.

3PL Management & Supplier Relations

• Lead 3PL sourcing and tendering processes, oversee contractual negotiations, and ensure alignment with Hermès' service expectations.
• Manage change requests and coordinate annual reviews with providers to drive continuous improvement.
• Establish and maintain a structured performance monitoring framework for 3PL partners, including regular KPI reviews, service audits, and feedback loops to ensure accountability and alignment with Hermès' standards.

Performance Excellence & Operational Resilience

• Propose and implement logistics enhancements across transport, import/export, and fulfilment.
• Design and monitor KPIs and SLAs focused on lead times, service reliability, and client satisfaction.
• Support strategic planning and logistics service design for retail, e-commerce, and after-sales channels.

Sustainable Fulfilment & Brand Responsibility

• Champion green logistics initiatives and integrate sustainable metrics into local supply chain practices.
• Design and manage reverse logistics flows (returns, special sales, phase-outs) that reflect Hermès' values of longevity and responsibility.
• Monitor and report environmental footprint across supply chain activities.

About you

• Education: Degree in Logistics, Supply Chain, Engineering, or related field
• Experience: Minimum 5 years in logistics/project management, ideally within luxury or high-value goods
• Expertise: Fulfilment operations, warehousing, compliance, and premium distribution
• Skills: Project management, data analysis, budgeting, supplier negotiation, stakeholder alignment
• Systems: SAP, WMS, ERP; Microsoft Excel & PowerPoint
• Attributes: Discreet, meticulous, reliable, proactive, and composed under pressure
• Culture Fit: Embodies Hermès' values of authenticity, craftsmanship, and long-term vision

About Us

"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde.

About the Team

Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 250 employees, from our Headquarters in London and across ten stores within our retail function in cities such as London, Dublin, Glasgow and Manchester.

Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team success make the company's management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group's progress, and where everyone shows commitment and passion, depth and lightness in all that they do.

Learning and sharing, cultivating one's curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual's development, and make up the company's principle of continuous learning and passing down of knowledge.

Our DNA is built up of People, Passion, Personality and of course, our wonderful Product.

This is an exciting opportunity for any professional who is keen to be part of a close team within a dynamic and flourishing organisation.