Frontline Workshop Controller & Service Advisor

Sandicliffe Ltd; Nottingham; Hybrid; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Bonus programme

Training & development

Career progression

Staff discount

Job summary

Sandicliffe Nottingham is seeking a Workshop Controller / Service Advisor to join our team. This is a customer-facing role that keeps the workshop running smoothly while delivering a transparent service experience for customers.

You will act as the link between customers, technicians and the service team, balancing workshop efficiency with high standards of customer care. A full UK driving licence is required and a friendly, professional attitude is essential.

Qualifications

• Experience in a service advisor, workshop controller, or similar aftersales role.
• Full UK driving licence.
• Strong organisational and communication skills.
• Calm, professional approach with the ability to prioritise workload in a fast-paced environment.

Responsibilities

• Plan and control daily workshop activity to maximise efficiency and productivity.
• Liaise closely with technicians to monitor job progress and resolve issues.
• Welcome customers, manage service bookings, and explain work required clearly.
• Provide regular updates to customers throughout the service process.
• Prepare estimates, authorise work, and ensure accurate invoicing.
• Ensure all work is completed in line with Mazda and Sandicliffe standards.
• Maintain compliance with health & safety and manufacturer requirements.

Skills

Organisational skills

Communication skills

Customer-focused

Teamwork

Job description

Sandicliffe Nottingham is seeking a Workshop Controller / Service Advisor to join our team. This is a customer-facing role that keeps the workshop running smoothly while delivering a transparent service experience for customers.

You will act as the link between customers, technicians and the service team, balancing workshop efficiency with high standards of customer care. A full UK driving licence is required and a friendly, professional attitude is essential.