Service Advisor

Sandicliffe Ltd; Leicester; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Competitive salary with performance‑dr

24 days annual leave + bank holidays

Enhanced parental leave

Workplace pension

Life assurance

Employee Assistance Programme

Wellbeing support

Staff discounts on vehicles, servicing

Manufacturer training

Career progression

Long service awards

Cycle to Work

Job summary

Sandicliffe is seeking a proactive Service Advisor for our Leicester dealership to join the Aftersales team. You will act as the bridge between customers and the workshop, guiding service journeys from drop-off to collection and ensuring a smooth experience.

You will welcome customers, book vehicles, provide quotes, coordinate with technicians, handle queries with empathy, and keep service records accurate. A customer-first mindset and strong communication are essential for success.

Qualifications

• Experience in Service Advisor or customer service within automotive sector.
• Excellent communication and interpersonal skills.
• Full UK driving licence is essential.

Responsibilities

• Welcoming customers and understanding their servicing/repair needs.
• Booking vehicles into the workshop and updating customers throughout the repair journey.
• Explaining work required, providing quotations and obtaining customer approval.
• Liaising with technicians and Aftersales to ensure timely completion of work.
• Handling customer queries professionally and resolving issues with empathy.
• Processing service documentation and maintaining accurate records.
• Identifying opportunities for additional products and services for customers.

Skills

Communication skills

Organisational skills

Customer-first attitude

Computer literacy

Driving licence

Job description

Service Advisor – Leicester

At Sandicliffe, we believe great customer service starts with great people. We're looking for a customer-focused, organised, and enthusiastic Service Advisor to join our Leicester dealership and become a key part of our Aftersales team.

As the link between our customers and workshop, you'll play a vital role in delivering an outstanding experience from vehicle drop-off through to collection. Whether you're an experienced Service Advisor or have strong customer service experience and are looking for your next career move, we'd love to hear from you.

What You'll Be Doing

• Welcoming customers and understanding their vehicle servicing and repair needs.
• Booking vehicles into the workshop and keeping customers informed throughout the repair journey.
• Explaining work required, providing quotations, and gaining customer approval.
• Liaising with technicians and the wider Aftersales team to ensure work is completed efficiently.
• Managing customer queries professionally and resolving issues with empathy and care.
• Processing service documentation and ensuring records are accurate and up to date.
• Identifying opportunities for additional products and services that add value to customers.

What We’re Looking For

• Previous experience in a Service Advisor, Customer Service, Customer Care within Automotive sector.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A positive, proactive, and customer-first attitude.
• Confidence using computer systems and administrative processes.
• Full UK driving licence essential.

Why Join Sandicliffe?

At Sandicliffe, our people are at the heart of everything we do. We are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to succeed. We welcome applications from people of all backgrounds, experiences and communities and are proud to be an equal opportunities employer.

Sandicliffe Benefits

• Competitive salary with performance-related bonus opportunities
• 24 days annual leave plus bank holidays
• Enhanced parental leave policies
• Workplace pension scheme
• Life assurance
• Employee Assistance Programme
• Wellbeing support and initiatives
• Staff discounts on vehicles, servicing, parts and accessories
• Manufacturer training and ongoing development opportunities
• Career progression within a well-established, family-owned business
• Recognition and long service awards
• Cycle to Work scheme

About Sandicliffe

With a proud history spanning over 75 years, Sandicliffe is one of the UK's leading automotive retailers. We are passionate about delivering exceptional customer experiences and creating rewarding careers for our colleagues. Joining Sandicliffe means becoming part of a supportive team that values integrity, collaboration and continuous improvement.

OTE £36,845.1 + Company Benefits