Workshop Controller / Service Advisor

Sandicliffe Ltd; Nottingham; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Bonus programme

Training & development

Career progression

Staff discount

Job summary

Sandicliffe Nottingham is seeking a Workshop Controller / Service Advisor to join our team. This is a customer-facing role that keeps the workshop running smoothly while delivering a transparent service experience for customers.

You will act as the link between customers, technicians and the service team, balancing workshop efficiency with high standards of customer care. A full UK driving licence is required and a friendly, professional attitude is essential.

Qualifications

• Experience in a service advisor, workshop controller, or similar aftersales role.
• Full UK driving licence.
• Strong organisational and communication skills.
• Calm, professional approach with the ability to prioritise workload in a fast-paced environment.

Responsibilities

• Plan and control daily workshop activity to maximise efficiency and productivity.
• Liaise closely with technicians to monitor job progress and resolve issues.
• Welcome customers, manage service bookings, and explain work required clearly.
• Provide regular updates to customers throughout the service process.
• Prepare estimates, authorise work, and ensure accurate invoicing.
• Ensure all work is completed in line with Mazda and Sandicliffe standards.
• Maintain compliance with health & safety and manufacturer requirements.

Skills

Organisational skills

Communication skills

Customer-focused

Teamwork

Job description

Workshop Controller / Service Advisor

Location: Sandicliffe Dealership, Nottingham
Contract: Full-time

About the Role

We are looking for a Workshop Controller / Service Advisor to join our team at Sandicliffe Nottingham. This is a customer-facing and operational role that plays a key part in ensuring the smooth running of the workshop while delivering a professional, transparent service experience for our customers.

You will act as the link between customers, technicians, and the wider service team, balancing workshop efficiency with high standards of customer care.

Key Responsibilities

• Plan and control daily workshop activity to maximise efficiency and productivity
• Liaise closely with technicians to monitor job progress and resolve issues
• Welcome customers, manage service bookings, and explain work required clearly
• Provide regular updates to customers throughout the service process
• Prepare estimates, authorise work, and ensure accurate invoicing
• Ensure all work is completed in line with Mazda and Sandicliffe standards
• Maintain compliance with health & safety and manufacturer requirements

About You

• Experience in a service advisor, workshop controller, or similar aftersales role
• Strong organisational and communication skills
• Customer-focused with a calm, professional approach
• Confident prioritising workload in a fast-paced environment
• Able to work collaboratively with a diverse team
• Knowledge of systems or processes would be advantageous, but not essential
• Full UK driving licence

What We Offer

• Competitive salary with performance-related bonus
• Manufacturer and in-house training
• Career development opportunities within Sandicliffe
• Employee benefits including staff discountsl
• A supportive, inclusive, and team-focused working environment

Our Commitment to Inclusion

Sandicliffe is proud to be an equal opportunities employer. We are committed to creating a workplace where everyone feels valued and supported. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments at any stage of the recruitment process.

Please note: All offers are subject to successful pre employment checks.