Service Advisor: Exceptional Customer Care & Career Growth

Sandicliffe Ltd; Loughborough; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Training & development

Career progression

Employee discounts

Pension scheme

Enhanced Maternity & Paternity

Cycle to work

Employee Assistance Programme

Supportive team environment

Job summary

Sandicliffe Ltd is seeking a Service Advisor in Loughborough to be the vital link between customers and the workshop team, ensuring an outstanding experience from start to finish. You will handle bookings, communicate recommendations clearly, and support high standards of customer care.

Candidates with service or customer-facing experience across hospitality, retail, or similar environments are encouraged. A positive, proactive attitude and flexibility in a busy dealership setting are essential.

Qualifications

• Excellent communication and customer service skills.
• Positive, professional and proactive attitude.
• Strong organisational and time-management abilities.
• Ability to work effectively in a busy environment.
• Confidence in building rapport with a wide range of customers.
• Good administration and IT skills.
• Previous Service Advisor experience is desirable but not essential.
• Experience in customer service, retail, hospitality or similar roles is advantageous.
• Full UK driving licence preferred.

Responsibilities

• Welcoming customers and providing a professional, friendly service.
• Managing bookings for vehicle servicing, maintenance and repairs.
• Explaining service and repair recommendations clearly and confidently.
• Liaising with Technicians, Workshop Controllers and customers.
• Keeping customers updated on progress of their vehicle.
• Preparing accurate job cards and service documentation.
• Promoting additional products and services where appropriate.
• Resolving customer concerns quickly and professionally.
• Maintaining accurate customer and vehicle records.
• Helping to achieve departmental targets and customer satisfaction objectives.

Skills

Excellent communication

Customer service

Organisational skills

Time management

Rapport building

Administration

IT skills

Job description

Sandicliffe Ltd is seeking a Service Advisor in Loughborough to be the vital link between customers and the workshop team, ensuring an outstanding experience from start to finish. You will handle bookings, communicate recommendations clearly, and support high standards of customer care.

Candidates with service or customer-facing experience across hospitality, retail, or similar environments are encouraged. A positive, proactive attitude and flexibility in a busy dealership setting are essential.