Frontline Customer Service Team Lead

Securitas; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security services provider in the UK is seeking a Team Leader for the customer service team. The role involves motivating the team, ensuring high standards of service delivery, and managing performance metrics. Ideal candidates will have proven experience in customer-facing roles, strong leadership skills, and the ability to resolve conflicts effectively. This full-time role offers an opportunity to contribute to a global team dedicated to creating a safer world.

Benefits

Competitive pay

Career growth opportunities

Health & well-being programs

Qualifications

• Proven experience within a call centre or customer-facing role.
• Experience in managing or team leading a customer service team.
• Ability to build strong working relationships across the service team.

Responsibilities

• Lead and motivate the customer service team.
• Ensure customer interactions meet service levels.
• Monitor team KPIs and performance.

Skills

Strong communication skills

Outstanding customer service

Problem-solving abilities

Ability to multi-task

Attention to detail

Experience using service management systems

Team leadership experience

Tools

Microsoft applications

Job description

A leading security services provider in the UK is seeking a Team Leader for the customer service team. The role involves motivating the team, ensuring high standards of service delivery, and managing performance metrics. Ideal candidates will have proven experience in customer-facing roles, strong leadership skills, and the ability to resolve conflicts effectively. This full-time role offers an opportunity to contribute to a global team dedicated to creating a safer world.