Reception & Admin Officer (Evenings/Weekend)

Brook Street; Leeds; On-site; GBP 14,000 - 21,000; Full time

Job summary

Brook Street is seeking an Administrative Officer to join our team at 379 York Road, LS9 6TA. The role involves welcoming visitors, handling calls and emails, and supporting day-to-day administrative tasks in a busy environment.

The ideal candidate will have strong ICT skills, excellent communication, and a professional, discreet approach to handling confidential information. Core hours include evenings or weekends as needed.

Qualifications

• Proven proficiency in ICT with strong Microsoft Office skills.
• Excellent verbal and written communication skills.
• Professional and empathetic approach supporting diversity and anti-discriminatory practice.
• Ability to work at pace while maintaining accuracy in stressful situations.
• Strong sense of responsibility and discretion handling confidential information.
• Confidence to support colleagues and cover during absences (training provided).

Responsibilities

• Acting as the first point of contact for visitors, telephone callers and people on probation.
• Logging arrivals and departures and issuing visitor passes as required.
• Answering reception enquiries and escalating complex questions to management.
• Using observation to diffuse potentially difficult situations.
• Monitoring safeguarding/risk indicators and updating records as needed.
• Managing building logistics: mail, stationery, meeting rooms, and event setup.
• Handling petty cash and travel warrants arrangements.
• Supporting health, safety and security including CCTV monitoring and alarms.
• Logging faults/incidents and escalating maintenance needs.
• Providing confidential administrative support for operational case files.

Skills

ICT proficiency

Verbal and written communication

Professional and empathetic approach

Ability to work under pressure

Discretion with confidential info

Team support readiness

Tools

Microsoft Office

Job description

Brook Street is seeking an Administrative Officer to join our team at 379 York Road, LS9 6TA. The role involves welcoming visitors, handling calls and emails, and supporting day-to-day administrative tasks in a busy environment.

The ideal candidate will have strong ICT skills, excellent communication, and a professional, discreet approach to handling confidential information. Core hours include evenings or weekends as needed.