Admin Officer

Brook Street; Walsall; On-site; GBP 21,000 - 28,000; Full time

Job summary

Qualifications

• Proven proficiency with ICT and Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to deliver at pace while ensuring accuracy and confidentiality.
• Confident in professional communication, including in high-pressure situations.
• Commitment to equality, diversity and anti-discriminatory practice.
• Willingness to work core hours and unsocial hours when required.

Responsibilities

• Act as the first point of contact on reception, greeting visitors and handling telephone and email enquiries.
• Log arrivals/departures, issue visitor passes and security fobs, notify staff accordingly.
• Diffuse potentially difficult situations and respond to safeguarding/risk concerns.
• Coordinate building logistics: mail handling, ordering stationery, PPE, meeting-room equipment, deliveries and bookings.
• Handle day-to-day petty cash and travel warrants between Probation properties.
• Support Health & Safety and security: act as key holder, test alarms, monitor CCTV, assist evacuations.

Skills

Microsoft Office

ICT proficiency

Verbal communication

Written communication

Confidentiality

Customer service

Job description

Admin Officer

Location: Walsall WS1 3QE
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm with a potential 11:00am - 7:00pm shift on Wednesdays.
Pay Rate: £12.71 per hour

If you're organised, calm under pressure, and confident being the first point of contact for visitors and callers, this Admin Officer role could be your next step. Our Client is hiring for a Admin Officer within the Probation Service, supporting day-to-day business and transactional office activities while helping keep the building running smoothly.

What you'll be doing:

• Acting as the first point of contact on reception-greeting visitors on arrival and handling telephone and email enquiries professionally
• Logging arrivals/departures, issuing visitor passes and security fobs, and ensuring the right staff are notified
• Using tact and situational awareness to diffuse potentially difficult situations and respond appropriately if safeguarding/risk concerns arise
• Coordinating building logistics-mail handling, ordering stationery/PPE, managing meeting-room equipment, deliveries, and bookings (including room, hot desk and car parking)
• Handling day-to-day petty cash and travel warrants, including collection and transport between Probation properties
• Supporting Health & Safety and security-acting as key holder, operating physical security, testing fire/panic alarms, monitoring CCTV, assisting evacuations, and (where required) acting as Fire Warden/First Aider
• Logging building faults/incidents and escalating maintenance/repair issues in line with urgency and guidelines
• Providing confidential administrative support to operational teams-processing/updating records, filing, producing documentation/correspondence, and scanning/archiving sensitive data
• Supporting reception/cover duties during absences (training provided where needed)

What you'll bring:

• Proven proficiency with ICT-strong working knowledge of Microsoft Office applications
• Excellent verbal and written communication skills, with the ability to refer more complex enquiries to the right manager
• A quality-focused approach-able to deliver at pace while maintaining accuracy and confidentiality
• Confidence communicating professionally, including in potentially high-pressure situations
• Commitment to equality, diversity, and anti-discriminatory practice in day-to-day work
• Willingness to work core hours, including regular unsocial hours (evenings and/or weekends) as required by business need

Additional information:

If you're successful in your application a HMPPS Vetting will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria for the vacancy, Brook Street will interview the best candidates from within that group.