Court Admin Officer: Calm, Customer-Focused Scheduling

Brook Street; Warrington; On-site; GBP 24,000 - 28,000; Full time

Job summary

Brook Street in Warrington is seeking an Admin Officer to be the calm, reliable first point of contact that helps people move through court services smoothly. This hands-on admin and customer service role supports day-to-day operations and helps deliver justice in and outside of hearings.

The position requires DBS clearance and offers a structured 37-hour week (9:00am–5:00pm, Monday–Friday) with occasional Saturday or Bank Holiday work as court requirements arise.

Qualifications

• Experience delivering customer service in a fast-paced environment.
• Ability to handle sensitive information with discretion.
• Willingness to adapt to changing court requirements.

Responsibilities

• Be the first point of contact for users face-to-face, by phone, chat and email.
• Prepare for and conclude hearing-related administrative tasks.
• Provide clear guidance and signposting using scripts and materials.
• Manage enquiries and resolve issues to prevent delays, escalating when needed.
• Handle case files with accurate data entry and secure information handling.
• Support listing and scheduling, coordinating diary and admin tasks.
• Manage jury service admin tasks including selection, deferral and attendance tracking.
• Assist with enforcement activities including financial assessments and basic reports.
• Contribute to health and safety processes and respond to issues.

Skills

Customer service

Communication

Problem solving

Flexibility

Safeguarding

Tools

Microsoft Office

Databases

Job description

Brook Street in Warrington is seeking an Admin Officer to be the calm, reliable first point of contact that helps people move through court services smoothly. This hands-on admin and customer service role supports day-to-day operations and helps deliver justice in and outside of hearings.

The position requires DBS clearance and offers a structured 37-hour week (9:00am–5:00pm, Monday–Friday) with occasional Saturday or Bank Holiday work as court requirements arise.