Frontline Admin Officer - Justice Services (Office-Based)

Brook Street; Greater London; On-site; GBP 34,991,000 - 35,886,000; Full time

Job summary

Brook Street is recruiting an Admin Officer (Operational Support) to act as the first point of contact and support HMCTS operations. The role is office-based at KT1 2AD, 37 hours per week, with a pay rate of £13.36 per hour.

You will assist with hearings, guidance delivery, data entry, and administrative tasks to ensure smooth service delivery and accurate records. The successful candidate will handle varied queries with professionalism and discretion.

Qualifications

• Be the friendly first point of contact for enquiries in person, by telephone, webchat and in writing.
• Prepare for, facilitate and support different types of hearings through accurate administration.
• Provide clear, consistent guidance using service scripts and knowledge articles.
• Use digital tools and Microsoft Office to complete tasks and maintain accurate records.
• Handle a variety of operational admin, including secure information management and data entry.
• Support jury service activities such as selection, deferral, reassignment and attendance tracking.
• Assist with listing and scheduling, responding to urgent requests where needed.
• Support enforcement-related admin, including financial assessments and producing basic reports.

Responsibilities

• Be a friendly first point of contact for enquiries in person, by telephone, webchat and in writing.
• Prepare for, facilitate and support different types of hearings through accurate administration.
• Provide clear, consistent guidance using service scripts and knowledge articles.
• Use digital tools and Microsoft Office to complete tasks and maintain accurate records.
• Handle a variety of operational admin, including secure information management and data entry.
• Support jury service activities such as selection, deferral, reassignment and attendance tracking.
• Assist with listing and scheduling, responding to urgent requests where needed.
• Support enforcement-related admin, including financial assessments and producing basic reports.

Skills

First point of contact

Clear communication

Microsoft Office

Data entry

Problem-solving

Impartiality

Autonomy

Tools

Microsoft Office

Databases

Job description

Brook Street is recruiting an Admin Officer (Operational Support) to act as the first point of contact and support HMCTS operations. The role is office-based at KT1 2AD, 37 hours per week, with a pay rate of £13.36 per hour.

You will assist with hearings, guidance delivery, data entry, and administrative tasks to ensure smooth service delivery and accurate records. The successful candidate will handle varied queries with professionalism and discretion.