Admin Officer

Brook Street; Sale; On-site; GBP 17,000 - 21,000; Full time

Job summary

Brook Street is recruiting for an Admin Officer - Receptionist in Salford. The role involves welcoming visitors, handling calls and emails, and performing essential admin support for the Probation Service Directorate.

37 hours per week, 9:00am-5:00pm, Monday to Friday, with a starting pay of £12.71 per hour. You'll manage visitor access, security passes, mail, stationery, meeting room bookings and petty cash, while ensuring compliance with health & safety and data confidentiality.

Qualifications

• Excellent verbal and written communication.
• Proven ICT proficiency across Microsoft Office.
• Ability to observe, use tact and diplomacy in difficult situations.
• Careful, policy-led approach to confidential information.
• Commitment to equality and anti-discriminatory practice.

Responsibilities

• Be the first point of contact for visitors and enquiries, greeting people professionally and logging arrivals/departures.
• Issue visitor passes and security fobs and inform relevant staff.
• Direct basic queries to appropriate manager.
• Support building logistics: mail, stationery, bookings for rooms/desks/parking, events and registrations.
• Manage petty cash and travel warrants, and transport items between locations.
• Assist with health, safety and security tasks including acting as key holder and monitoring alarms/CCTV.
• Log faults/incidents and escalate maintenance with urgency
• Provide confidential administrative support and scanning/archiving records.

Skills

Communication

ICT proficiency

Diplomacy

Confidentiality

Equality & Inclusion

Tools

Microsoft Office

Job description

Admin Officer - Receptionist

Location:

Salford, M6 6PF

Working Days / Hours:

37 hours Monday - Friday

Working Pattern:

9:00am - 5:00pm

Pay Rate:

£12.71 per hour

If you're at your best when you're welcoming people, keeping calm under pressure, and making sure day-to-day operations run smoothly, this is a role where you can genuinely make a difference. Our client is hiring for a reputed client in the Probation Service Directorate, providing a welcoming first point of contact and essential administrative support.

What you'll be doing:

• Acting as the first point of contact for visitors and telephone/email enquiries, greeting people professionally and logging arrivals/departures
• Issuing visitor passes and security fobs as necessary, ensuring the right people are informed promptly
• Handling basic enquiries and directing more technical questions to the appropriate manager
• Supporting building logistics: managing mail, ordering stationery/PPE, overseeing meeting room and hot desk/car parking bookings, and preparing for events/registration
• Assisting with day-to-day petty cash and travel warrant processing, including transporting items between locations
• Supporting health & safety and security: acting as key holder, operating physical security, testing alarms, monitoring CCTV, and supporting evacuation measures (including Fire Warden/First Aider duties where required)
• Logging building faults/incidents, escalating maintenance issues appropriately, and making urgency decisions within guidelines
• Providing confidential administrative support to operational teams when needed, including scanning/archiving and updating computer and manual records (some highly sensitive)

What you'll bring:

• A confident, professional communication style-excellent verbal and written skills
• Proven proficiency in ICT across the Microsoft Office suite
• The ability to observe, use tact and diplomacy, and diffuse potentially difficult situations-knowing when to elevate to the right support
• A careful, policy-led approach to confidential and sensitive information
• A commitment to diversity and anti-discriminatory practice, aligning with equality values

Additional information:

If you're successful in your application HMPPS Vetting will be required as part of the on-boarding checks with Brook Street.