Frontline Customer & Data Operations Officer — Birmingham

Brook Street; Park Central; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is recruiting for a Customer Services & Data Operations Officer - Admin Officer in Birmingham. This office-based role supports frontline operations with accurate data handling and responsive customer service.

You will manage mail, update CRM records, process deeds and maintain data integrity while collaborating with multiple departments to hit KPIs. Basic DBS clearance is required and pay is £12.86 per hour on-site.

Qualifications

• 5 GCSEs including maths and English, or equivalent experience.
• Ability to manage a high workload while maintaining accuracy.
• Experience using systems to create and update customer and supplier records.
• Customer-focused mindset: calm, empathetic and solution-oriented.
• Flexibility to carry out duties appropriate to the role.

Responsibilities

• Manage post and shared mailboxes, replying to internal and external enquiries promptly.
• Validate and create new supplier/customer records; process amendments accurately.
• Process high volumes of customer Discharges and Deeds via Land Registry with attention to detail.
• Input and maintain the CRM system to ensure data integrity.
• Support colleagues by resolving customer issues with a professional approach.
• Contribute to new processes and improvements of existing procedures.
• Work with other departments to meet KPIs and targets.
• Build relationships across teams for smooth handovers.

Skills

Data entry accuracy

CRM data management

Customer records maintenance

Education

GCSEs including maths and English

Tools

CRM software

Job description

Brook Street is recruiting for a Customer Services & Data Operations Officer - Admin Officer in Birmingham. This office-based role supports frontline operations with accurate data handling and responsive customer service.

You will manage mail, update CRM records, process deeds and maintain data integrity while collaborating with multiple departments to hit KPIs. Basic DBS clearance is required and pay is £12.86 per hour on-site.