Admin Officer/ Reception

Brook Street; Dudley; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

PSR interview guarantee

Disability Confident Leader status

Defence Employer Recognition Scheme (D

Job summary

Brook Street in Dudley is seeking a Reception & Security Support Officer to welcome visitors, manage logs, issue passes and support a safe, secure environment Monday to Friday, 9-5, at £12.71 per hour.

You will be the first point of contact, answering queries, directing visitors to staff, handling mail, security checks and safeguarding concerns, and assisting with events and admin tasks as required.

Qualifications

• Willingness to greet visitors professionally and handle general enquiries.
• Ability to log arrivals/departures and maintain visitor records.
• Capability to issue passes and security fobs and notify staff promptly.
• Calm, vigilant approach to safeguarding and building safety.

Responsibilities

• Act as first point of contact on reception (face-to-face, telephone, email).
• Record arrivals/departures and log visitor details.
• Issue visitor passes and security badges; alert staff as needed.
• Answer general inquiries and signpost to local support services.

Skills

Communication

Public-facing

Discretion

Administrative tasks

Job description

Reception & Security Support Officer
Location: Dudley
9-5pm Monday-Friday each week
Pay Rate: £12.71ph

You'll be the friendly face and calm voice that keeps the building running smoothly-welcoming visitors and phone callers, handling day-to-day administration, and helping maintain a safe, secure environment for colleagues and people on probation.

What you'll be doing:

• Acting as the first point of contact on reception, greeting visitors professionally (face to face, telephone and email) and logging arrivals/departures
• Issuing visitor passes and security fobs, and ensuring the right staff member is notified promptly
• Answering general enquiries about the Probation Service and signposting to local support services (e.g., food banks), escalating more detailed questions to a manager
• Using tact and situational awareness to help diffuse potentially difficult situations and identify when additional support is needed
• Staying alert to potential safeguarding or risk concerns and taking appropriate action (including updating records)
• Managing building logistics: mail handling, PPE and stationery ordering, deliveries, and meeting room/hot desk/car parking bookings
• Supporting events with setup and event registration as required
• Handling day-to-day petty cash and transporting petty cash and travel warrants between probation properties

What you’ll bring:

• Confidence working in a public-facing role with strong communication skills and professional phone manner
• A calm, observant approach to safety, security and safeguarding awareness
• Discretion, diplomacy and the ability to act quickly when escalation is required
• Reliability with administrative tasks, logs, bookings and coordination

Additional information:

• You may be required to act as key holder, support health and safety activities, operate physical security procedures, and assist with fire/panic alarm testing and CCTV monitoring
• In the absence of a line manager, you may support risk assessments where trained, and act as Fire Warden/First Aider where needed

If you're looking for a role where your communication, care and attention to detail make a real difference every day, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.