Front Office Team Lead - Guest Experience & Growth

Delta Hotels by Marriott Bristol City Centre; West of England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Training and career growth

Global hotel discounts

Complimentary gym membership

Staff recognition programme

Life assurance

Meal on duty

Free parking

Discounts and more

Job summary

Delta Hotels by Marriott Bristol City Centre in Bristol is seeking an Assistant Front Office Manager to support the Front Office Manager and lead the front office team. You will ensure guests receive a warm, welcoming, and memorable stay while maintaining high operational standards.

The role requires guest-focused hospitality expertise, excellent communication, proactive decision-making, and a passion for developing team members within an international brand.

Qualifications

• Previous experience in a similar Front Office, reception role.
• Excellent communication and interpersonal skills.
• Proactive and able to make effective decisions while focusing on guest experience.
• Ability to develop others and inspire the team.

Responsibilities

• Supporting the Front Office Manager with day-to-day running of the department, ensuring standards are met.
• Assisting with staffing levels and scheduling for operational efficiency.
• Monitoring service standards and coaching the team.
• Tracking guest feedback and implementing improvements to guest experience.
• Handling guest enquiries and complaints professionally and promptly.
• Motivating the Front Office team and creating a positive, collaborative environment.

Job description

Delta Hotels by Marriott Bristol City Centre in Bristol is seeking an Assistant Front Office Manager to support the Front Office Manager and lead the front office team. You will ensure guests receive a warm, welcoming, and memorable stay while maintaining high operational standards.

The role requires guest-focused hospitality expertise, excellent communication, proactive decision-making, and a passion for developing team members within an international brand.