Assistant Front Office Manager

Delta Hotels by Marriott Bristol City Centre; West of England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Training and career growth

Global hotel discounts

Complimentary gym membership

Staff recognition programme

Life assurance

Meal on duty

Free parking

Discounts and more

Job summary

Delta Hotels by Marriott Bristol City Centre in Bristol is seeking an Assistant Front Office Manager to support the Front Office Manager and lead the front office team. You will ensure guests receive a warm, welcoming, and memorable stay while maintaining high operational standards.

The role requires guest-focused hospitality expertise, excellent communication, proactive decision-making, and a passion for developing team members within an international brand.

Qualifications

• Previous experience in a similar Front Office, reception role.
• Excellent communication and interpersonal skills.
• Proactive and able to make effective decisions while focusing on guest experience.
• Ability to develop others and inspire the team.

Responsibilities

• Supporting the Front Office Manager with day-to-day running of the department, ensuring standards are met.
• Assisting with staffing levels and scheduling for operational efficiency.
• Monitoring service standards and coaching the team.
• Tracking guest feedback and implementing improvements to guest experience.
• Handling guest enquiries and complaints professionally and promptly.
• Motivating the Front Office team and creating a positive, collaborative environment.

Job description

Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity

Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK’s most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both.

But the real heart of our hotel is our people. At Delta Hotels by Marriott, we’re committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do – offering genuine hospitality and a warm, thoughtful service to every guest.

We have an exciting opportunity to join us as an Assistant Front Office Manager where you will be at the centre of our guests’ experience by supporting the Front Office Manager in leading the front office team and ensuring every guest receives a warm, welcoming and memorable stay.

The Role

You will be:

• Supporting the Front Office Manager with the day-to-day running of the department, ensuring operational standards and guest expectations are met.
• Assisting with staffing levels and scheduling to ensure operational efficiency and a seamless guest experience.
• Monitoring service standards and providing coaching and developing to the team.
• Monitoring guest feedback and supporting initiatives to continuously improve guest experience.
• Handling guest enquiries and complaints professionally, finding appropriate solutions promptly and effectively.
• Supporting and motivating the Front Office team, leading by example and creating a positive and collaborative environment.

What do you need to apply?

We are looking for someone who thrives in a guest-focused environment and who has a genuine commitment to delivering exceptional guest experiences. You will have previous experience in a similar Front Office, reception role, along with having excellent communication and interpersonal skills. You will be proactive and have the ability to make effective decisions whilst focusing on the guest experience. You will also have a passion for supporting and developing others and inspiring the team to deliver their best every day.

Benefits Include:

• Training programs and opportunities for career growth within an international brand
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym membership
• Staff recognition programme
• Life assurance
• Meal on Duty
• Free Parking
• Discounts and much more…

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Delta Hotels by Marriott, Bristol City Centre!