Front Desk Experience Leader

Delta Hotels by Marriott Swansea; Swansea; On-site; GBP 32,000 - 42,000; Full time

Job summary

Delta Hotels by Marriott Swansea is seeking an Assistant Front Desk Manager to lead the Front Desk team and ensure memorable guest experiences. You will support daily operations, coach staff, and manage guest inquiries with professionalism.

The role emphasizes strong leadership, collaboration with other departments, and commitment to Marriott brand standards to deliver a seamless guest journey.

Qualifications

• Experience as Assistant Front Desk Manager or similar hotel operations role.
• Strong leadership to motivate and coach a diverse team.
• Excellent communication and interpersonal skills.
• Experience using hotel property management and front desk systems.

Responsibilities

• Support the Front Desk Manager in the daily operation of the Front Desk.
• Lead by example, providing exceptional guest service and setting high standards.
• Act as a primary contact for guests, handling enquiries with professionalism and care.
• Assist in staffing, scheduling and departmental organisation for efficiency.
• Monitor guest feedback and drive satisfaction improvements.
• Collaborate with Housekeeping, Food & Beverage and Reservations for a seamless guest journey.

Skills

Leadership

Guest service

Communication

Front desk operations

PMS knowledge

Tools

PMS software

Front desk systems

Job description

Delta Hotels by Marriott Swansea is seeking an Assistant Front Desk Manager to lead the Front Desk team and ensure memorable guest experiences. You will support daily operations, coach staff, and manage guest inquiries with professionalism.

The role emphasizes strong leadership, collaboration with other departments, and commitment to Marriott brand standards to deliver a seamless guest journey.