Assistant Front Office Manager

Delta Hotels; West of England; Sur place; GBP 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Training programs

Career growth

Hotel discounts

Gym membership

Staff recognition

Life assurance

Meal on duty

Free parking

Résumé du poste

Delta Hotels by Marriott, Bristol City Centre is seeking an Assistant Front Office Manager to support the Front Office Manager in leading the front office team and ensuring every guest enjoys a warm, welcoming, memorable stay.

You will manage day-to-day operations, assist with staffing and scheduling, coach the team, respond to guest feedback, resolve inquiries, and foster a positive, collaborative environment within a global Marriott-branded property.

Qualifications

• Previous experience in a Front Office or reception role.
• Excellent communication and interpersonal skills.
• Proactive with ability to make effective decisions.
• Passion for supporting and developing others and inspiring the team.

Responsabilités

• Support the Front Office Manager with day-to-day running of the department and ensure standards and guest expectations are met.
• Assist with staffing levels and scheduling for operational efficiency.
• Monitor service standards and coach and develop the team.
• Monitor guest feedback and implement initiatives to improve guest experience.
• Handle guest enquiries and complaints professionally and resolve issues promptly and effectively.
• Motivate and lead the Front Office team, creating a positive and collaborative environment.

Connaissances

Guest service

Communication

Interpersonal skills

Leadership

Staff development

Description du poste

Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK’s most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both. But the real heart of our hotel is our people. At Delta Hotels by Marriott, we’re committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do – offering genuine hospitality and a warm, thoughtful service to every guest.

We have an exciting opportunity to join us as an Assistant Front Office Manager where you will be at the centre of our guests’ experience by supporting the Front Office Manager in leading the front office team and ensuring every guest receives a warm, welcoming and memorable stay.

The Role

You will be:

• Supporting the Front Office Manager with the day-to-day running of the department, ensuring operational standards and guest expectations are met.
• Assisting with staffing levels and scheduling to ensure operational efficiency and a seamless guest experience.
• Monitoring service standards and providing coaching and developing to the team.
• Monitoring guest feedback and supporting initiatives to continuously improve guest experience.
• Handling guest enquiries and complaints professionally, finding appropriate solutions promptly and effectively.
• Supporting and motivating the Front Office team, leading by example and creating a positive and collaborative environment.

What do you need to apply?

We are looking for someone who thrives in a guest-focused environment and who has a genuine commitment to delivering exceptional guest experiences. You will have previous experience in a similar Front Office, reception role, along with having excellent communication and interpersonal skills. You will be proactive and have the ability to make effective decisions whilst focusing on the guest experience. You will also have a passion for supporting and developing others and inspiring the team to deliver their best every day.

Benefits Include:

• Training programs and opportunities for career growth within an international brand
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym membership
• Staff recognition programme
• Life assurance
• Meal on Duty
• Free Parking
• Discounts and much more…

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Delta Hotels by Marriott, Bristol City Centre!