Front Office Team Lead — Elevate Guest Experience

Delta Hotels; West of England; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Training programs

Career growth

Hotel discounts

Gym membership

Staff recognition

Life assurance

Meal on duty

Free parking

Job summary

Delta Hotels by Marriott, Bristol City Centre is seeking an Assistant Front Office Manager to support the Front Office Manager in leading the front office team and ensuring every guest enjoys a warm, welcoming, memorable stay.

You will manage day-to-day operations, assist with staffing and scheduling, coach the team, respond to guest feedback, resolve inquiries, and foster a positive, collaborative environment within a global Marriott-branded property.

Qualifications

• Previous experience in a Front Office or reception role.
• Excellent communication and interpersonal skills.
• Proactive with ability to make effective decisions.
• Passion for supporting and developing others and inspiring the team.

Responsibilities

• Support the Front Office Manager with day-to-day running of the department and ensure standards and guest expectations are met.
• Assist with staffing levels and scheduling for operational efficiency.
• Monitor service standards and coach and develop the team.
• Monitor guest feedback and implement initiatives to improve guest experience.
• Handle guest enquiries and complaints professionally and resolve issues promptly and effectively.
• Motivate and lead the Front Office team, creating a positive and collaborative environment.

Skills

Guest service

Communication

Interpersonal skills

Leadership

Staff development

Job description

Delta Hotels by Marriott, Bristol City Centre is seeking an Assistant Front Office Manager to support the Front Office Manager in leading the front office team and ensuring every guest enjoys a warm, welcoming, memorable stay.

You will manage day-to-day operations, assist with staffing and scheduling, coach the team, respond to guest feedback, resolve inquiries, and foster a positive, collaborative environment within a global Marriott-branded property.