Night Manager, Front Office & Guest Experience

Delta Hotels; West of England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Training programs

Hotel discount

Gym membership

Staff recognition

Life assurance

Meal on Duty

Free Parking

Discounts

Job summary

Delta Hotels by Marriott Bristol City Centre is seeking an experienced Night Manager to lead overnight operations, maintain the highest hospitality standards, and ensure a safe and welcoming environment for guests. You will supervise the night team, manage guest inquiries, oversee night audits, and support HR tasks.

Join a dynamic, international brand in the heart of Bristol with opportunities for development and career progression within the Front Office team.

Qualifications

• Experience in hotel or front office management with night audit procedures.
• Strong communication and problem-solving skills with a proactive approach to guest issues.
• Experience with payroll and recruitment HR tasks is a plus.

Responsibilities

• Serve as the Manager on Duty during overnight shifts.
• Oversee all hotel operations and ensure exceptional guest service.
• Handle guest inquiries and resolve complaints promptly and professionally.
• Coordinate handover of information from Night to Day teams and ensure accurate night audits.
• Oversee financial-related duties and assist with HR activities including payroll and recruitment.
• Support and develop night team supervisors and staff.
• Ensure safety, security and well-being of guests during the night.

Skills

Front Office management

Night audit procedures

Customer service

Problem-solving

Communication

Payroll

Recruitment

Job description

Delta Hotels by Marriott Bristol City Centre is seeking an experienced Night Manager to lead overnight operations, maintain the highest hospitality standards, and ensure a safe and welcoming environment for guests. You will supervise the night team, manage guest inquiries, oversee night audits, and support HR tasks.

Join a dynamic, international brand in the heart of Bristol with opportunities for development and career progression within the Front Office team.