Front Desk Manager: Lead Guest Experience & Team Growth

Delta Hotels by Marriott Swansea; Swansea; On-site; GBP 30,000 - 40,000; Full time

Job summary

Delta Hotels by Marriott Swansea is seeking a confident Front Desk Manager to lead our busy Front Office team and be at the heart of our guests’ Marriott experience. You’ll own the day-to-day operation of Front Desk and Night Operations, guiding a 10+ person team to deliver outstanding service.

You’ll motivate staff, resolve guest issues with care, maximise same-day revenue, monitor costs, and collaborate with other departments to ensure a seamless guest journey.

Qualifications

• Previous Front Office or hotel operations experience.
• Proven leadership and people-management skills.
• Excellent communication and problem-solving abilities.
• A proactive, organised and commercially aware approach.
• Experience using a hotel front desk/reservations system.

Responsibilities

• Lead, motivate and develop the Front Office team, creating a positive and engaging working environment.
• Deliver exceptional guest service and act as a key ambassador for the hotel and Marriott brand.
• Oversee the smooth day-to-day running of Front Desk and Night Operations.
• Manage guest feedback and resolve issues effectively, always looking for ways to improve the guest experience.
• Monitor staffing, payroll and departmental costs to achieve financial and operational targets.
• Work closely with other hotel departments to deliver a seamless guest journey.
• Support recruitment, training, performance management and recognition within the team.
• Maximise room revenue through effective same-day selling and revenue-focused decisions.
• Ensure compliance with Marriott standards, policies, health & safety and operational procedures.

Skills

Front Office Leadership

Guest Service Excellence

Team Development

Strong Communication

Problem Solving

Revenue Awareness

Job description

Delta Hotels by Marriott Swansea is seeking a confident Front Desk Manager to lead our busy Front Office team and be at the heart of our guests’ Marriott experience. You’ll own the day-to-day operation of Front Desk and Night Operations, guiding a 10+ person team to deliver outstanding service.

You’ll motivate staff, resolve guest issues with care, maximise same-day revenue, monitor costs, and collaborate with other departments to ensure a seamless guest journey.