Front Office Manager - Guest Experience Leader

Doubletree-By-Hilton; West of England; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Discounts on food & drink

Learning & progression

Friends & family rates

Employee assistance program

Leisure club access

Free parking

Uniform provided

Zusammenfassung

DoubleTree by Hilton Bristol North is seeking an experienced Front Office Manager to lead our front desk team in a fast-paced hospitality environment. You will drive guest satisfaction and oversee daily operations at the Bristol North property.

The role requires strong leadership, problem-solving skills, and a focus on sales with up-selling opportunities. This permanent, full-time position offers opportunities for growth within Klarent Hospitality’s portfolio.

Qualifikationen

• Proven experience as a Front Office Manager or in a similar customer-facing role.
• Strong leadership, organizational, and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficient in MS Office and front desk software (PMS and ONQ).
• Ability to remain calm under pressure and solve problems effectively.
• High level of commercial awareness and sales capabilities.

Aufgaben

• Supervise and coordinate front office staff.
• Ensure high levels of guest or client satisfaction through prompt and courteous service.
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
• Manage scheduling, training, and performance of front office team.
• Maintain office supplies and appearance of the front desk area.
• Handle customer inquiries, feedback, and complaints professionally.
• Prepare and manage budgets, reports, and other administrative tasks.

Kenntnisse

Leadership

Customer-facing

MS Office

PMS ONQ

Tools

Property Management Systems

ONQ

Jobbeschreibung

DoubleTree by Hilton Bristol North is seeking an experienced Front Office Manager to lead our front desk team in a fast-paced hospitality environment. You will drive guest satisfaction and oversee daily operations at the Bristol North property.

The role requires strong leadership, problem-solving skills, and a focus on sales with up-selling opportunities. This permanent, full-time position offers opportunities for growth within Klarent Hospitality’s portfolio.