Front Office Supervisor - Tŷ Hotel Magor

The Celtic Collection; Caldicot; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Free parking

Discounts

Career development

Training pathways

Supportive team

Job summary

The Celtic Collection is seeking a Front of House Supervisor at Tŷ Hotel Magor in Wales. You will lead the Front of House team, ensure exceptional guest service from check-in to check-out, and uphold front office standards in a fast-paced hospitality setting.

Ideal candidates are confident leaders with a people-first approach, calm under pressure, and experience in Rooms Division operations. Opera PMS familiarity is a bonus; full-time role with a pay rate of £12.98 per hour and excellent

Qualifications

• Experience leading a Front of House team.
• Strong guest service focus.
• Ability to stay calm under pressure.

Responsibilities

• Lead the Front of House team during your shift.
• Deliver outstanding guest service from arrival to departure.
• Ensure all front office standards are followed and upheld.
• Support ongoing training to keep the team confident and skilled.
• Create a warm, welcoming environment where guests feel right at home.

Skills

People leadership

Customer service

Under pressure

Coaching & motivation

Operational hospitality

Tools

Opera PMS

Job description

JOB TITLE– Front of House Supervisor

DEPARTMENT– Front Office

RATE OF PAY– £12.98 per hour plusexcellent benefits!

CONTRACT TYPE– Full Time

Ready to Lead the Welcome at Tŷ Hotel Magor?

If you live and breathe great hospitality and love being at the heart ofthe action, we want you! Tŷ Hotel Magor is looking for an energetic, hands-onFront of House Supervisor to help shape unforgettable guest experiences fromcheck-in to check-out.

What We’re Looking For

At Tŷ Hotel Magor, we pride ourselves on warm Welsh hospitality – and we’re searching for someone who can bring that to life every day. You’ll be perfect for this role if you are:

• A confident leader with a natural people-first approach
• Calm, organised, and able to thrive under pressure
• Someone with strong operational experience in the Rooms Division
• Passionate about delivering amazing service in a fast-paced environment
• A team motivator who loves coaching and inspiring others

Experience with Opera PMS is a bonus, but not essential – we’ll happily train you!

What You’ll Be Doing

As Front of House Supervisor, you’ll be a key ambassador for Tŷ HotelMagor. Your mission will be to:

• Lead the Front of House team during your shift
• Deliver outstanding guest service from arrival to departure
• Ensure all front office standards are followed and upheld
• Support ongoing training to keep the team confident and skilled
• Create a warm, welcoming environment where guests feel right at home

Every day brings something new – and you’ll be right at the centre of it all.

Why You’ll Love Working With Us

Join The Celtic Collection family and enjoy a fantastic range of benefits,including:

• Free on‑site parking
• Lifestyle, travel and retail discounts for you and your family
• Exceptional career development opportunities
• Access to industry‑leading training pathways
• Being part of a supportive, friendly team who want you to succeed

Your journey with us starts the moment you walk through thedoor.

Grow with Us

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

Recruitment Info

We reserve the right to close this vacancyearly if we receive a high volume of suitable applications.

In accordance with UK immigrationlegislation, all applicants must have the legal right to live and work in theUnited Kingdom. Successful candidates will be required to provide originaldocumentation to verify their eligibility to work in the UK prior toemployment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individualsregardless of age, disability, gender identity, marital status, race,religion or belief, sex, or sexual orientation. We strive to ensure a fairand inclusive recruitment process for all candidates.