Casual Front Office Agent

The Celtic Collection; Newport; On-site; GBP 14,000 - 21,000; Part time

Job summary

The Celtic Collection is seeking a Casual Front Office Agent at Tŷ Hotel Newport. You will be the first point of contact for guests, handling check-ins/outs and guest enquiries while delivering a warm, welcoming experience.

We value a friendly, professional attitude, strong communication, and the ability to stay calm during busy periods. Previous hotel or customer service experience is preferred but not essential, with a supportive team environment and opportunities to grow in hospitality.

Qualifications

• Experience in customer service or hospitality is preferred.
• Strong communication and a friendly, professional approach.
• Ability to stay calm and organised in a busy front desk area.

Responsibilities

• Greet guests and create a positive first impression.
• Manage guest check-ins and check-outs efficiently.
• Respond to guest questions in person and by phone.
• Provide information about the hotel and local area.
• Handle guest requests and resolve issues where possible.
• Collaborate with other departments for a seamless guest experience.

Skills

Friendly

Customer service

Communication

Organised

Job description

Job Title: Casual Front OfficeAgent

Department: Front Office

Contract: Casual

Pay: £12.71 per hour

Location: Tŷ Hotel Newport, NP18 2LX

Reference: req6862

Join the Team at TŷHotel Newport

Are you friendly, approachable and passionate about delivering great customer service? We're looking for a Casual Front Office Agent to join our team at Tŷ Hotel Newport. As the first point of contact for our guests, you'll play an important part in creating a warm welcome and ensuring every stay gets off to the best possible start. Whether you're checking guests in, answering questions or helping solve a problem, you'll be someone our guests can rely on. In return, you'll join a supportive team within one of South Wales' leading hospitality businesses.

What We're Looking For

• Have a friendly, professional and positive approach
• Enjoy meeting and helping people
• Are confident communicating with guests and colleagues
• Can remain calm and organised in a busy environment
• Have strong attention to detail
• Are flexible and able to work a variety of shifts, including weekends and evenings
• Previous hotel or customer service experience would be an advantage, but a great attitude is just as important

What You'll Be Doing

• Welcoming guests and creating a positive first impression
• Managing guest check-ins and check-outs efficiently and professionally
• Responding to guest enquiries both in person and over the phone
• Providing information about the hotel and local area
• Handling guest requests and resolving issues wherever possible
• Working closely with other departments to ensure a seamless guest experience
• Supporting the team to deliver exceptional customer service at all times

Why Tŷ Hotel Newport?

At Tŷ Hotel Newport, people are at the heart of everything we do. We're proud of the friendly and supportive culture we've created, where colleagues work together to deliver memorable experiences for our guests. As part of The Celtic Collection, you'll have the opportunity to develop your hospitality skills, build valuable experience and be part of a team that genuinely cares about delivering outstanding service.

Recruitment Information

In the event we receive a high volume of applications, we reserve the right to close this vacancy early.

All applicants must have the right to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process in line with current UK Visas and Immigration regulations.

The Celtic Collection is an equal opportunities employer and welcomes applications from all backgrounds.