Front Office Agent - Coldra Court

Celtic Manor Resort; Newport; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Exclusive dining discounts

Leisure membership discounts

Free virtual GP appointments

24/7 wellbeing helpline

NEST pension scheme

Staff social club

Monthly/year-end awards

Job summary

Front Office Agent opportunity at Celtic Manor Resort in Newport. The role involves greeting guests warmly, handling check-ins and check-outs, and guiding guests to make the most of their stay within The Celtic Collection.

Offering a permanent contract, 37.5 hours per week, and benefits. Join a busy, guest-focused team and help create memorable experiences for every guest.

Qualifications

• You’re calm, professional, and always ready with a smile, no matter how busy it gets.
• You’re passionate about creating memorable guest experiences, from check-in to check-out.
• You juggle tasks with ease, keeping the front desk running smoothly and guests happy.
• You shine in a fast-paced, guest-focused environment and love being part of a team.

Responsibilities

• Greet every guest with warmth and genuine hospitality, making them feel at home.
• Manage check-ins, check-outs, and group arrivals with efficiency and flair.
• Share knowledge of The Celtic Collection to help guests make the most of their stay.
• Leave a lasting impression - every guest, every time.

Job description

Department: Front Office
Contract: Permanent
Pay: £12.72 per hour + fantastic benefits
Hours: 37.5 per week, across 5 days
Location: Newport, NP18 2LX
Reference: req6906

Be theHeart of Our Hotel!

Step into thestory at Coldra Court Hotel and become one of our legendary HospitalityHeroes! As a Front Office Agent, you’ll be the friendly face and warmwelcome that sets the tone for every guest’s stay. If you love making peoplesmile and thrive in a buzzing, supportive team, this is your moment.

What MakesYou Our Next Hero?

• You’re calm,professional, and always ready with a smile, no matter how busy it gets.
• You’repassionate about creating memorable guest experiences, from check-in tocheck-out.
• You juggletasks with ease, keeping the front desk running smoothly and guests happy.
• You shine ina fast-paced, guest-focused environment and love being part of a team.

WhatYou’ll Do:

• Greet everyguest with warmth and genuine hospitality, making them feel right at home.
• Managecheck-ins, check-outs, and group arrivals with efficiency and flair.
• Share yourknowledge of The Celtic Collection to help guests make the most of theirstay.
• Leave alasting impression - every guest, every time.

Why JoinUs?

As a valuedmember of our team, you’ll enjoy:

• Career development from dayone, grow your skills and your future.
• Exclusive discounts ondining, stays, and leisure membership.
• Free virtual GP appointments and a 24/7 wellbeing helpline.
• NEST pension scheme andstaff social club.
• Regular appreciation events and monthly/year-end awards.

Grow WithThe Celtic Collection

Here, you’ll be able to say:

• I'mequipped, trained, and supported to do my best work.
• I'mproud to be part of The Celtic Collection and recommend it to others.
• Iwork in a friendly, inclusive, and positive environment.
• I'mencouraged to learn, develop, and share my ideas.
• I'mrecognised and valued for what I do, every day.

Recruitment Information

We reserve the right to closethis vacancy early if we receive a high volume of suitable applications.Therefore, we encourage you to submit your application as soon as possible. In accordance with UK immigrationlegislation, all applicants must have the legal right to live and work in theUnited Kingdom. Successful candidates will be required to provide originaldocumentation to verify their eligibility to work in the UK prior toemployment, in line with Home Office guidance.

The Celtic Collection is committed to being anequal opportunities employer. We welcome applications from all individualsregardless of age, disability, gender identity, marital status, race, religionor belief, sex, or sexual orientation. We strive to ensure a fair and inclusiverecruitment process for all candidates .