Front Office Supervisor - Guest Experience Leader

The Celtic Collection; Caldicot; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Free parking

Discounts

Career development

Training pathways

Supportive team

Job summary

The Celtic Collection is seeking a Front of House Supervisor at Tŷ Hotel Magor in Wales. You will lead the Front of House team, ensure exceptional guest service from check-in to check-out, and uphold front office standards in a fast-paced hospitality setting.

Ideal candidates are confident leaders with a people-first approach, calm under pressure, and experience in Rooms Division operations. Opera PMS familiarity is a bonus; full-time role with a pay rate of £12.98 per hour and excellent

Qualifications

• Experience leading a Front of House team.
• Strong guest service focus.
• Ability to stay calm under pressure.

Responsibilities

• Lead the Front of House team during your shift.
• Deliver outstanding guest service from arrival to departure.
• Ensure all front office standards are followed and upheld.
• Support ongoing training to keep the team confident and skilled.
• Create a warm, welcoming environment where guests feel right at home.

Skills

People leadership

Customer service

Under pressure

Coaching & motivation

Operational hospitality

Tools

Opera PMS

Job description

The Celtic Collection is seeking a Front of House Supervisor at Tŷ Hotel Magor in Wales. You will lead the Front of House team, ensure exceptional guest service from check-in to check-out, and uphold front office standards in a fast-paced hospitality setting.

Ideal candidates are confident leaders with a people-first approach, calm under pressure, and experience in Rooms Division operations. Opera PMS familiarity is a bonus; full-time role with a pay rate of £12.98 per hour and excellent