Front Office Supervisor - Tŷ Hotel Magor

The Celtic Collection; Wilcrick; Vor Ort; GBP 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Free on-site parking

Discounts on lifestyle, travel and RET

Career development opportunities

Industry-leading training pathways

Supportive team culture

Zusammenfassung

The Celtic Collection is seeking a Front of House Supervisor to lead the FOH team at Tŷ Hotel Magor in Wales. You will ensure outstanding guest service from arrival to departure and uphold front office standards, while driving training initiatives to keep the team skilled and motivated.

Join a welcoming, Welsh hospitality culture where a confident leader fosters a calm, organized, high-performing environment focused on guest satisfaction and team development.

Qualifikationen

• Lead the Front of House team during your shift.
• Deliver outstanding guest service from arrival to departure.
• Ensure all front office standards are followed and upheld.
• Support ongoing training to keep the team confident and skilled.
• Create a warm, welcoming environment where guests feel right at home.

Aufgaben

• Lead the Front of House team on shift and manage daily operations.
• Maintain exceptional guest service standards throughout guest journey.
• Oversee reception and FOH processes to ensure smooth flow and efficiency.
• Champion training initiatives to develop staff skills and confidence.
• Foster a friendly, inclusive atmosphere that enhances guest experiences.

Kenntnisse

Team leadership

Guest service

Operations experience

Training support

Coaching

Jobbeschreibung

As Front of House Supervisor, you'll be a key ambassador for Tŷ Hotel Magor. Your mission will be to:

• Lead the Front of House team during your shift
• Deliver outstanding guest service from arrival to departure
• Ensure all front office standards are followed and upheld
• Support ongoing training to keep the team confident and skilled
• Create a warm, welcoming environment where guests feel right at home

Every day brings something new - and you'll be right at the centre of it all.

At Tŷ Hotel Magor, we pride ourselves on warm Welsh hospitality - and we're searching for someone who can bring that to life every day. You'll be perfect for this role if you are:

• A confident leader with a natural people-first approach
• Calm, organised, and able to thrive under pressure
• Someone with strong operational experience in the Rooms Division
• Passionate about delivering amazing service in a fast-paced environment
• A team motivator who loves coaching and inspiring others

Experience with Opera PMS is a bonus, but not essential - we'll happily train you!

Join The Celtic Collection family and enjoy a fantastic range of benefits, including:

• Free on-site parking
• Lifestyle, travel and retail discounts for you and your family
• Exceptional career development opportunities
• Access to industry-leading training pathways
• Being part of a supportive, friendly team who want you to succeed

Your journey with us starts the moment you walk through the door.

Grow with Us

As a Celtic Collection employee, you will be able to say -

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY