Guest Services Supervisor

Celtic Manor Resort; Saundersfoot; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Career development training

Discounts on food & beverage and hotel

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and end-of-year awards

Job summary

Celtic Manor Resort in Saundersfoot, United Kingdom, is seeking a Guest Services Supervisor for our Front of House team. This full-time role offers £13.28 per hour plus service charge and benefits, with 40 hours per week across 5 days.

Location is St Brides SA69 9NH, at the spa hotel where guest experiences are crafted from arrival to departure. The role requires strong supervisory capability, hotel front office knowledge, and a proven ability to deliver outstanding guest service in a fast-paced

Qualifications

• Strong supervisory qualities with the ability to organise and motivate the Front Office team to deliver outstanding service.
• The confidence to tackle daily operational challenges and have a solution-focused mindset.
• Experience in a hotel environment with a solid understanding of front office procedures and guest service standards.
• A track record of being able to create outstanding guest experiences in a high-expectation environment.
• The ability to drive efficiency and high standards in a fast-paced, quality-driven setting.

Responsibilities

• Lead by example – ensure Front of House team members uphold department standards throughout your shift.
• Deliver exceptional guest experiences from arrival to departure, making every moment special.
• Train and develop the team to meet The Collections standards and evolving business needs.
• Maintain consistency and excellence in service, ensuring a smooth and welcoming atmosphere.
• Provide administrative and operational support to the Front Office Manager, including assistance with meetings and a variety of day‑to‑day tasks.
• Assist the Front Office Manager in leading the front office team, maintaining continuity, team performance, and service excellence.
• Confidently resolve any front office issues in the absence of the Front Office Manager.

Skills

Supervisory skills

Front office procedures

Guest service

Team motivation

Operational problems

Job description

Guest Services Supervisor

Department: Front of House

Contract: Full Time

Rate of Pay: £13.28 per hour, plus service charge, plus excellent company benefits

Hours: 40 hours per week, 5 days out of 7

Location: St Brides SA69 9NH

Overview

Join the ‘Greatest Story in Hospitality’ by becoming one of our Guest Services ‘Hospitality Heroes’ based at our St Brides Spa Hotel – just one of the fantastic opportunities we offer from ‘Manor to Marina’.

Qualifications

• Strong supervisory qualities with the ability to organise and motivate the Front Office team to deliver outstanding service.
• The confidence to tackle daily operational challenges and have a solution-focused mindset.
• Experience in a hotel environment with a solid understanding of front office procedures and guest service standards.
• A track record of being able to create outstanding guest experiences in a high-expectation environment.
• The ability to drive efficiency and high standards in a fast-paced, quality-driven setting.

Responsibilities

• Lead by example – ensure Front of House team members uphold department standards throughout your shift.
• Deliver exceptional guest experiences from arrival to departure, making every moment special.
• Train and develop the team to meet The Collections standards and evolving business needs.
• Maintain consistency and excellence in service, ensuring a smooth and welcoming atmosphere.
• Provide administrative and operational support to the Front Office Manager, including assistance with meetings and a variety of day‑to‑day tasks.
• Assist the Front Office Manager in leading the front office team, maintaining continuity, team performance, and service excellence.
• Confidently resolve any front office issues in the absence of the Front Office Manager.

Benefits

• Access to career development training from day one.
• Discounts on food & beverage and hotel stays.
• Discounted leisure membership.
• Free GP virtual appointment service.
• 24/7 wellbeing helpline.
• NEST pension scheme.
• Social Club.
• Staff appreciation events.
• Monthly and end‑of‑year awards.

Recruitment Information

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations.

The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.