Front Office Supervisor - Lead Guest Services & Growth

The Celtic Collection; Wilcrick; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free on-site parking

Discounts on lifestyle, travel and RET

Career development opportunities

Industry-leading training pathways

Supportive team culture

Job summary

The Celtic Collection is seeking a Front of House Supervisor to lead the FOH team at Tŷ Hotel Magor in Wales. You will ensure outstanding guest service from arrival to departure and uphold front office standards, while driving training initiatives to keep the team skilled and motivated.

Join a welcoming, Welsh hospitality culture where a confident leader fosters a calm, organized, high-performing environment focused on guest satisfaction and team development.

Qualifications

• Lead the Front of House team during your shift.
• Deliver outstanding guest service from arrival to departure.
• Ensure all front office standards are followed and upheld.
• Support ongoing training to keep the team confident and skilled.
• Create a warm, welcoming environment where guests feel right at home.

Responsibilities

• Lead the Front of House team on shift and manage daily operations.
• Maintain exceptional guest service standards throughout guest journey.
• Oversee reception and FOH processes to ensure smooth flow and efficiency.
• Champion training initiatives to develop staff skills and confidence.
• Foster a friendly, inclusive atmosphere that enhances guest experiences.

Skills

Team leadership

Guest service

Operations experience

Training support

Coaching

Job description

The Celtic Collection is seeking a Front of House Supervisor to lead the FOH team at Tŷ Hotel Magor in Wales. You will ensure outstanding guest service from arrival to departure and uphold front office standards, while driving training initiatives to keep the team skilled and motivated.

Join a welcoming, Welsh hospitality culture where a confident leader fosters a calm, organized, high-performing environment focused on guest satisfaction and team development.