Front Office Agent - Ty Hotel Newport

The Celtic Collection; Newport; On-site; GBP 14,000 - 15,000; Full time

Benefits offered by this job

Exclusive discounts on dining, stays,

Job summary

Ty Hotel Newport, part of The Celtic Collection, invites you to be the heartbeat of our Front Office at Newport. As a Front Office Agent, you’ll greet guests and set the tone for their stay with warmth and a friendly smile.

You will handle check-ins, check-outs, and group arrivals, share local tips, and help guests make the most of their stay in a fast-paced, guest-focused environment. This permanent, part-time role offers 21.5 hours weekly and £12.72 per hour plus benefits.

Qualifications

• You’re calm, professional, and always ready with a smile.
• You’re passionate about creating memorable guest experiences.
• You thrive in a fast-paced, guest-focused environment.

Responsibilities

• Greet every guest with warmth and genuine hospitality.
• Manage check-ins, check-outs, and group arrivals efficiently.
• Share knowledge of The Celtic Collection to enhance guest stays.
• Leave a lasting impression on every guest, every time.

Skills

Calm under pressure

Professional demeanor

Guest service oriented

Multitasking

Team player

Job description

Department: Front Office
Contract: Permanent
Pay: £12.72 per hour + fantastic benefits
Hours:21.5 per week
Location: Newport, NP18 2LX
Reference:REQ6798

Be the Heart of Ty Hotel Newport!

Step into the story at Ty Hotel Newport and becomeone of our legendary Hospitality Heroes! As a Front Office Agent, you’llbe the friendly face and warm welcome that sets the tone for every guest’sstay. If you love making people smile and thrive in a buzzing, supportive team,this is your moment.

What Makes You Our Next Hero?

You’recalm, professional, and always ready with a smile, no matter how busy itgets.
You’repassionate about creating memorable guest experiences, from check-in tocheck-out.
Youjuggle tasks with ease, keeping the front desk running smoothly and guestshappy.
Youshine in a fast-paced, guest-focused environment and love being part of ateam.

What You’ll Do

Greetevery guest with warmth and genuine hospitality, making them feel right athome.
Managecheck-ins, check-outs, and group arrivals with efficiency and flair.
Shareyour knowledge of The Celtic Collection to help guests make themost of their stay.
Leavea lasting impression - every guest, every time.

Why Join Us?

As a valued member of our team, you’ll enjoy:
Careerdevelopment from day one, grow your skills and your future.
Exclusivediscounts on dining, stays, and leisure membership.
Freevirtual GP appointments and a 24/7 wellbeing helpline.
NESTpension scheme and staff social club.
Regularappreciation events and monthly/year-end awards.

Grow With The Celtic Collection

Here, you’ll be able to say:
“I’mequipped, trained, and supported to do my best work.”
“I’mproud to be part of The Celtic Collection and recommend it to others.”
“Iwork in a friendly, inclusive, and positive environment.”
“I’mencouraged to learn, develop, and share my ideas.”
“I’mrecognised and valued for what I do, every day.”

Recruitment Info

We may close applications early if we receive a high volumeof interest. All applicants must have the right to live and work in the UK. TheCeltic Collection is proud to be an equal opportunities employer.