Front Office Agent - Coldra Court

The Celtic Collection; Newport; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Fantastic benefits

Job summary

The Celtic Collection is seeking a Front Office Agent at Coldra Court Hotel in Newport. You will greet guests, manage check-ins/check-outs, and assist with group arrivals, delivering warm hospitality that sets the tone for every stay.

Join a supportive team and use your passion for guest experiences to ensure smooth front desk operations, while representing the Celtic Collection with professionalism and care.

Qualifications

• Calm, professional demeanor with a smile under pressure.
• Passion for creating memorable guest experiences from check-in to check-out.
• Ability to juggle tasks and keep front desk running smoothly.
• Thrives in a fast-paced, guest-focused environment and loves teamwork.

Responsibilities

• Greet every guest with warmth and genuine hospitality.
• Manage check-ins, check-outs, and group arrivals with efficiency and flair.
• Share knowledge of The Celtic Collection to help guests make the most of their stay.
• Leave a lasting impression - every guest, every time.

Skills

Hospitality experience

Customer service

Guest service mindset

Job description

Department:Front Office
Contract:Permanent
Pay:£12.72 per hour + fantastic benefits
Hours:37.5 per week, across 5 days
Location:Newport, NP18 2LX
Reference:req6906

Be theHeart of Our Hotel!

Step into thestory at Coldra Court Hotel and become one of our legendary HospitalityHeroes! As a Front Office Agent, you’ll be the friendly face and warmwelcome that sets the tone for every guest’s stay. If you love making peoplesmile and thrive in a buzzing, supportive team, this is your moment.

What MakesYou Our Next Hero?

You’re calm,professional, and always ready with a smile, no matter how busy it gets.
You’repassionate about creating memorable guest experiences, from check-in tocheck-out.
You juggletasks with ease, keeping the front desk running smoothly and guests happy.
You shine ina fast-paced, guest-focused environment and love being part of a team.

WhatYou’ll Do:

Greet everyguest with warmth and genuine hospitality, making them feel right at home.
Managecheck-ins, check-outs, and group arrivals with efficiency and flair.
Share yourknowledge of The Celtic Collection to help guests make the most of theirstay.
Leave alasting impression - every guest, every time.

Why JoinUs?

As a valuedmember of our team, you’ll enjoy:
Career development from dayone, grow your skills and your future.
Exclusive discounts ondining, stays, and leisure membership.
Free virtual GP appointments and a 24/7 wellbeing helpline.
NEST pension scheme andstaff social club.
Regular appreciation events and monthly/year-end awards.

Grow WithThe Celtic Collection

Here, you’ll be able to say:
“I’mequipped, trained, and supported to do my best work.”
“I’mproud to be part of The Celtic Collection and recommend it to others.”
“Iwork in a friendly, inclusive, and positive environment.”
“I’mencouraged to learn, develop, and share my ideas.”
“I’mrecognised and valued for what I do, every day.”

Recruitment Information

We reserve the right to closethis vacancy early if we receive a high volume of suitable applications.Therefore, we encourage you to submit your application as soon as possible.
In accordance with UK immigrationlegislation, all applicants must have the legal right to live and work in theUnited Kingdom. Successful candidates will be required to provide originaldocumentation to verify their eligibility to work in the UK prior toemployment, in line with Home Office guidance.
The Celtic Collection is committed to being anequal opportunities employer. We welcome applications from all individualsregardless of age, disability, gender identity, marital status, race, religionor belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.