Front Office Supervisor - Guest Experience Lead

LGH Hotel Management Ltd; Glasgow; On-site; GBP 28,000 - 35,000; Full time

Job summary

A prominent hotel management company is searching for a Front Office Supervisor at their Glasgow location. This role involves welcoming guests, maintaining a positive presence, and delivering exceptional hospitality service. Candidates should have a minimum of 12 months of supervisory experience in a busy hotel front desk environment and possess excellent IT and communication skills. Join a team dedicated to creating memorable experiences and benefiting from competitive perks.

Benefits

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing tips and support

Team reward & recognition

Qualifications

• Experience working within a busy hotel front desk environment preferred.
• At least 12 months of supervisory experience.
• Highly motivated and proactive with professionalism.

Responsibilities

• Welcome guests in a professional and friendly manner.
• Ensure presentability and engage positively with guests.
• Consistently provide exceptional hospitality service.

Skills

Excellent IT skills (MS Office, Financial systems)

Excellent oral and written communication skills

Positive and engaging demeanor

Supervisory experience

Tools

Opera

Delphi

Microsoft Office

Job description

A prominent hotel management company is searching for a Front Office Supervisor at their Glasgow location. This role involves welcoming guests, maintaining a positive presence, and delivering exceptional hospitality service. Candidates should have a minimum of 12 months of supervisory experience in a busy hotel front desk environment and possess excellent IT and communication skills. Join a team dedicated to creating memorable experiences and benefiting from competitive perks.