Front Office Supervisor - Elevate Guest Experience

Hilton; Reading; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Travel perks

Discounts on F&B

Free meals on duty

Holiday allowance

Pension scheme

Stock purchase program

Wellbeing resources

Career development

Job summary

Hilton Reading is seeking a Front Office Supervisor to lead daily front office operations and deliver exceptional guest experiences. The role focuses on guiding the team, improving service levels, and maintaining high hospitality standards throughout shifts.

You will manage guest interactions, oversee check-in/check-out routines, and support revenue initiatives while upholding Hilton’s renowned service excellence and teamwork culture across hotel operations.

Responsibilities

• Oversee daily front office operations, including guest service, registration, and room inventory while ensuring adherence to Hilton policies and standards.
• Monitor guest satisfaction, address service issues, and guide the team to implement improvements for a superior guest experience.
• Support revenue initiatives by promoting hotel services and upselling to increase occupancy and revenue.

Job description

Hilton Reading is seeking a Front Office Supervisor to lead daily front office operations and deliver exceptional guest experiences. The role focuses on guiding the team, improving service levels, and maintaining high hospitality standards throughout shifts.

You will manage guest interactions, oversee check-in/check-out routines, and support revenue initiatives while upholding Hilton’s renowned service excellence and teamwork culture across hotel operations.