Front Office Supervisor — Lead Guest Experience

Leonardo Hotel Management (UK) Limited; Cheltenham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Vouchers for high street shops

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training & progression

Job summary

Leonardo Hotels is seeking a Reception Supervisor in the UK to oversee Front Office operations and lead a dynamic team. You will ensure guests have memorable experiences, train new colleagues, and collaborate with other departments to uphold service standards across shifts.

The role emphasizes people leadership, reliability, and a proactive approach in a fast-paced hotel environment, with ongoing development and recognition opportunities.

Qualifications

• Experience in front office or supervisory role in hospitality or similar retail environment.
• Excellent communication and organisational skills.
• Ability to coach and motivate a team to deliver outstanding guest experiences.

Responsibilities

• Supervise Front Office operations and support the Front Office Manager.
• Inspire and motivate a vibrant team to exceed guests' expectations.
• Ensure smooth daily operations and adherence to service standards across shifts.

Skills

People skills

Team leadership

Communication

Coaching/mentoring

Organisational skills

Dependability

Job description

Leonardo Hotels is seeking a Reception Supervisor in the UK to oversee Front Office operations and lead a dynamic team. You will ensure guests have memorable experiences, train new colleagues, and collaborate with other departments to uphold service standards across shifts.

The role emphasizes people leadership, reliability, and a proactive approach in a fast-paced hotel environment, with ongoing development and recognition opportunities.