Front Office Lead: Elevate Guest Experience & Revenue

Hilton; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Go Hilton travel

Food discounts

Free meals on duty

Holiday allowance

ESPP discount

Pension scheme

Perks at Work

Mental health resources

Crisis Concierge

Career development

Job summary

Hilton London on Park Lane is seeking an Assistant Front Office Manager to help oversee daily front office operations and deliver memorable guest experiences. You’ll lead a hospitality-forward team, drive guest satisfaction, and support revenue initiatives while upholding Hilton's service standards.

Join a globally recognised brand with extensive development opportunities and a range of staff benefits, including travel perks, discounts, and wellbeing resources designed to support your career and

Responsibilities

• Support daily front office operations: Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Hilton London on Park Lane is seeking an Assistant Front Office Manager to help oversee daily front office operations and deliver memorable guest experiences. You’ll lead a hospitality-forward team, drive guest satisfaction, and support revenue initiatives while upholding Hilton's service standards.

Join a globally recognised brand with extensive development opportunities and a range of staff benefits, including travel perks, discounts, and wellbeing resources designed to support your career and